Student Services Manager

• Permanent full-time opportunity based in Perth
• Brand new role!
• 26 days annual leave including one for your birthday

Role

We have an exciting opportunity for a Student Services Manager at Murdoch College, a brand-new role designed to elevate student experiences and support the College Director in delivering exceptional services. This pivotal position involves managing professional staff, focusing on student retention, transition, and fostering a culture of continuous professional development. The Student Services Manager will actively contribute to delivering exceptional customer service to key stakeholders, shaping the foundation of this dynamic role.

Responsibilities

• Lead professional staff recruitment and induction.
• Coordinate professional development program for professional staff to ensure staff are effectively supported and developed.
• Conduct performance reviews to meet best practice.
• In cooperation with People and Culture and Payroll manage professional staff requests.
• Oversee social programs, student representative bodies, pastoral care & non‐academic counselling matters.
• Manage Student Success Officer accountabilities around student enrolment statuses.
• Develop, manage and Plan Orientation for all incoming students.
• Being a productive member of the Kaplan team by displaying the Company values through your day-to-day role.

Requirements

• Previous hands-on experience in Student Services Management, specifically within the international education sector (essential)
• Demonstrated experience in management and team leadership roles (essential)
• Understanding of legislation and regulations governing international education in Australia
• Ability to consistently interpret and apply policy
• Excellent organisational skills
• Excellent verbal and written communication
• Coaching and mentoring skills
• Experience with PRISMS, and student management systems (desirable)
• Tertiary degree (desirable)
• Developing and implementing policies and processes (desirable)

Applications close 27th March 2024

Kaplan International and Murdoch University

Kaplan International (Australia and New Zealand), offers you the opportunity to work for one of the world’s leading providers of lifelong education. We have a range of professionals and academics in our offices and campuses across the two countries.

Murdoch College, offers various English courses and pathways into Murdoch University undergraduate and postgraduate programs. Our courses have been designed to improve students’ English language and academic skills and prepare them for a seamless transition to Murdoch University.

Kaplan Australia has been recognized as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organization that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

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