Student Services Coordinator - Rto Administration

Wesley Training is a National RTO delivering quality training solutions to students, jobseekers and industry Australia-wide.  Wesley specialise in a range of Health Qualifications delivered nationally via face-to-face and online learning.  

Wesley is hiring a newly created role at our brand new Campus in East Perth.

You will play an important role in RTO Administration and be responsible for a quality Student journey and successful College workflows.

You will be responsible and participate in successful onboarding of students, daily supervising of workflows at the College, organising course timetabling, workshops; and to ensure all services and data comply with government standards and regulations.

You will be comfortable liaising and supporting management, staff and students.  You will have strong communication skills, be well-organised and have a warm and helpful approach.

You will love people contact, work from empathy and consultancy, to help the College provide a quality service to students supporting stakeholders, management and administrators. 

We envisage the role to be Monday to Friday 8.30- 2.30 pm.

• Supervising and administering workflows from student enquiries to successful onboarding and student progression. 
• Coordinating workshops and courses both locally and interstate.
• Administration of the enrolment and onboarding process working with local and national teams
• Responsible for quality and accurate data via Axcelerate
• Assist with continuous improvement in operations and student happiness
• Supervising the onboarding workflow to make sure systems are working as designed
• Liaising closely with CEO regarding all staffing, compliance and administration issues
• Distribution, collection and emailing of student and trainer feedback and  for AQTF submission yearly to ASQA and internal continuous improvement processes
• Ensure the Administration Manual is kept up to date at all times and reflects current practices
• Understanding the student LMS journey
• Participating in some student onboarding designed to unpack the student learning journey and make sure the student's goals align with their chosen course
• Participate in Government Funding reporting and general data reporting as required with the team
• Understanding the various state funding opportunities and ensuring quality systems
• General office organisation and administration 

Ideally, you’ve worked in the vocational education sector before but if you can demonstrate a genuine passion for working in the VET sector, we want to hear from you. 

You must have previous experience in an administrative role and have the ability to build relationships with ease while working effectively on systems following standards and procedures.

• Passionate about vocational education and the effect it can have on people’s lives 
• Experience using student management software and working within an RTO
• Highly motivated, organised and problem-solving abilities
• Ideally, experience in a similar role and an understanding of VET 
• Able to analyse data and correct errors
• Ability to prioritise own work and administration workloads
• Understanding the importance of compliance
• Professional personal presentation
• Highly developed interpersonal skills

• Family friendly, fast-paced, progressive and happy work culture
• Professional Development opportunities to drive your knowledge and career in everything VET and education
• Work from Home: Achieve the perfect work-life balance with work-from-home opportunities on occasion. We understand the importance of flexibility in your life.
• Work/Life balance is important at Wesley.  Work hard then enjoy time with your family, friends and interests - life is a balance!
• New Campus:  Work and assist setup a beautiful new Campus in East Perth and become a vital part of the team

How to apply

A covering letter & resume is a must - please address the job criteria in your covering letter.  Immediate start available.