Student Services Officer

Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia's higher education sector, boasting campuses in Sydney, Brisbane, Melbourne, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education encompassing English language courses, bachelor's and postgraduate degrees, and targeted internships. The global footprint of ECA extends across regions including Australia, Brazil, China, Europe, India, Philippines, and Nepal. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students in Australia, India, South East Asia, and the UK. Collaborating with esteemed higher education providers like Victoria University, Swinburne University, Charles Sturt University, University of Canberra, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.

We have got an exciting opportunity for Student Services Officer to be part of our team at the Institutes of Higher Education (IHEs) namely APIC, HELI and CHS in our Melbourne office. 

Asia Pacific International College (APIC), Higher Education Leadership Institute (HELI) and the College of Health Sciences (CHS) provide a number of awards from diploma to Master degrees in areas such as business, project management, IT, higher education learning and teaching focussing on eLearning, and health management. 

As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry.  We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic 'go-getter'. 

Key Responsibilities: 

• Administrative function as required in the Registrar’s Office
• Managing and processing student enquiries 
• Appropriate referral of students to support and welfare services
• Providing support to the Deputy Registrar in all areas of student enrolment
• Processing student applications
• Assisting with graduation
• Assisting with website review and maintenance 

As the successful candidate you will ideally have: 

• An award in business administration or related area
• At least two years’ experience in administrative and customer service roles
• Experience using a student management system and at least intermediate level skills in MS Office 
• Demonstrated ability to multitask in a busy environment

In return we will offer you: 

• A collaborative and supportive team environment 
• An energetic culture that inspires and supports excellence in our employees
• Work/life balance
• Continuous support in your professional development
• Enhance your employee benefits package with a diverse range of offerings, from discounts at gyms and specialty retail stores to a comprehensive employee assistance program. Our commitment extends to supporting new parents with company-paid parental leave and to foster continuous employee growth, we proudly provide a 25% discount on courses offered by ECA.

EEO Statement

At ECA, we champion our core organisational values of providing 'Equal Opportunity and Social Inclusion', thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted

For further information on this role, to gain an insight into the team or if you need assistance/accommodation due to a disability please email ************@eca.edu.au