AddressAbout us
Edvantage Institue Australia（EIA) is an exciting and growing TEQSA registered private higher education provider, with a Melbourne base and global footprint. EIA is part of the Edvantage Group Holdings Limited, a large international education group listed on the Hong Kong Stock Exchange. Edvantage has over 90,000 students in China, Australia, Singapore, and London. EIA offers professional programs such as Bachelor of Marketing, Bachelor of Accounting, Bachelor of Information Technology (Information Systems), and Bachelor of Information Technology (ICT Security).
Qualifications & experience
- Regularly track and assess student performance, identifying areas for improvement and providing necessary support and resources.
- Experience in Student Services or related role, preferably in the Higher Education sector.
- Excellent verbal and written communication skills to effectively interact with students, faculty, and staff.
- Empathy and strong commitment to student success.
- Strong organizational and administrative skills.
- Proficiency in using student management systems.
- Cultural sensitivity and a commitment to diversity and inclusion.
Tasks & responsibilities
- Academic Advising: Assist students in navigating their academic journey, specializing in guidance for our Bachelor of Marketing, Accounting, and IT programs.
- Course Management Support: Help students with course registration, understanding degree requirements, and planning their academic schedule, particularly in their chosen specialties.
- Administrative Assistance: Maintain accurate and confidential student records with Student Management Software, process enrollment documents, and assist with compliance with university regulations.
- Communication Hub: Act as a liaison between students, faculty, and administrative staff, ensuring clear and effective communication across departments.
- Event Planning: Organize department-specific workshops, seminars, and networking events that cater to the interests and professional growth of our students in Marketing, Accounting, and IT.
- Issue Resolution: Provide first-line support for student concerns, troubleshooting academic or administrative problems, and referring complex issues to the appropriate faculty or administrative department.
- Regularly track and assess student performance, identifying areas for improvement and providing necessary support and resources.
