Student Support Officer

Student Support Officer

Are you ready to make your mark on an emerging and innovative company? Are you ready to have your ideas heard and to collaborate with an innovative and supportive team?

EPEC Education is a Nationally Recognised Training Organisation, with a focus on providing innovative training to the early childhood and community services industries. EPEC Education delivers its courses Australia wide, with clients in all states. Our office is close to great coffee shops, shopping and beautiful beaches!

What we do

• Online 24/7 delivery of Nationally Accredited Diplomas and Certificates
• Accredited and refresher training for the Childcare, Outside School Hours Care, Education Support (Teacher Aide), and Community Services sectors
• Skills training in the areas of child protection and food safety
• Development and delivery of E- learning materials
• Student support and engagement
• Training solutions for the care sector nationwide

About the role

This position will be responsible for the academic support of EPEC students, with a requirement of 38 hours per week. This is an office-based role and would require the successful applicant to work out of our Gold Coast office.

The duties for the role include:

• Be the student point of contact and attend to Student Support requests via email, Teams, Zoom, Online chat and phone
• Take incoming student enquiries and make recommendations based on the students goals and needs. 
• Working with your portfolio of Full-Time enrolled students, you will provide academic support and troubleshoot study issues to assist students from initial course commencement through to graduation. 
• Deliver solutions for at risk students to complete their studies within desired timeframes.
• Deliver scheduled Online Student Support sessions
• Deliver course induction to new students prior to the commencement of their studies.
• Provide feedback to the content team on the contextualisation and validation of assessment resources.
• Liaise with Host organisations as part of guiding the student successfully through the Practical Placement process
• Administer training plans, placement documents and other materials to students as required.
• Develop and implement processes to foster student engagement and deliver strategies to promote student completion.
• Attend monthly moderation meetings with assessors for the purpose of supporting validity and fairness in the assessment process.

About You

The successful candidate will be an enthusiastic and results driven individual that takes ownership in their role. You are a self-motivator and have the determination and drive to succeed in this role utilising your own knowledge and skill set, while being open to learning new capabilities.

You will possess the following skills:

• Strong interpersonal, written, and oral communication skills with the ability to build positive rapport and relationships
• Contribute to continuous improvements within the organisation.
• Ability to work autonomously, be self-driven and demonstrate initiative.
• Capacity to work in a fast-paced environment with tight time schedules.
• Positive and flexible approach to a continually changing work environment.
• Ability to use multiple system platforms, and a high attention to detail.
• Ability to take on multiple tasks until completion, with excellent follow up.

The following qualification and experiences are a requirement for the role:

Essential

• Certificate IV or higher in Training and Assessment (TAE)
• Qualifications or previous work experience in Childcare, School Age Care or Education Support

Desirable

• Experience working in the education sector, such as a Registered Training Organisation (RTO) or similar 
• Knowledge of the VET sector and the operation of RTO’s 
• Previous experience working with students from culturally and linguistically diverse backgrounds.

What can you expect?

• A small team of people that are supportive, fun, and friendly
• We encourage learning, creativity, innovation, and personal growth
• A fantastic work environment with access to a large range of resources
• Flexible working conditions
• This role will include some out of hours meetings by negotiation (approx. 3 hours per month).

The special person we are looking for:

• Demonstrable teamwork skills and the ability and willingness to contribute to professional collaborations and course deliveries.
• High level of oral and written communication skills 
• Possess at least moderate proficiency in working with online systems that manage student data and course content
• The ability to build and maintain relationships with students for the purpose of supporting them through their study journey 

Remuneration will be commensurate with experience 

If you think you are the right person for this role, please submit your resume and cover letter. 

For further information please contact Operations Manager, Samantha Dempsey, on 07 4616 8***. For more information about our products and services check out our Website www.epeceducation.com.au 

EPEC Education is committed to providing equal opportunity to all candidates regardless of gender, ethnicity, disability or sexual orientation.

As part of the recruitment process, we will collect and store your information in accordance with our privacy policy.