Student Support Officer

We are a  Registered Training Organisation offering qualifications across varied disciplines. We are looking for motivated and self-driven individuals who can work autonomously and be part of our growing growing business. You will work with a supportive, friendly team who are committed to ensuring our students have the best learning experience possible

About the person best suited for this role

• 2 yrs of experience working with a CRICOS RTO preferred
• Understanding of efficient vocational placement across multiple course requirements
• High level of communication, customer service, and interpersonal skills with demonstrated ability to establish positive relationships with students, trainers, colleagues, supervisors, and clients
• Excellent time management and organisational skills with an ability to meet deadlines
• Well-developed computer skills especially in all aspects of Microsoft Office Suite, Student Management System (aXcelerate), and online learning portal
• To be part of a  welcoming, supported, and vibrant campus culture and maintain positive communications with applicants, enrolled students, employers, and other clients

Skills and experience- preferred

• Experience with RTO Compliance, including audit experience
• Current Knowledge of ASQA compliance requirements, SRTO standards 2015, CRICOS, ESOS ACT, and National Code 2018. ( desirable)
• Experience within an International College/RTO or Higher Education Provider will be very highly regarded
• High proficiency in use of Axcelerate
• Demonstrated experience in maintaining and improving service level of vehicles at workshop
• Demonstrated experience in records management and equipment
• Demonstrated experience with vocational placement management and allocation
• Demonstrated experience in the management and resolution of client complaints
• Experience with compliance and continuous improvement

Apply now by submitting your CV through the apply button