Supervisors And Food & Beverage Attendants

The Company
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West. 

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments. 

The Venue 
Uncover the charm of The Pier Hotel, a cherished landmark on Botany Road. With over 80 years of history, the venue boasts an inviting all-weather courtyard, a dedicated air-conditioned Sports Bar, gaming facilities, and multiple big screens for sports enthusiasts. Nestled opposite the Botany Golf Course, our venue seamlessly blends modern amenities with historic charm. Whether you're planning a function, a cocktail party, or simply seeking a cozy spot for social drinks, The Pier Hotel offers the perfect hideaway. Join us and experience the warmth of our friendly oasis in the heart of Banksmeadow.

The Role:
Are you passionate about delivering exceptional customer service in a dynamic and vibrant environment? Do you thrive in a fast-paced setting where every day brings new challenges and opportunities?  If so, the Pier Hotel is looking for enthusiastic individuals to join our team as Supervisors and Food & Beverage Attendants! Whether you’re an experienced food and beverage attendant or looking to start your career in Hospitality, we offer full training and career progression for the right staff members.

Position: Supervisor
Responsibilities:

• Oversee day-to-day operations to ensure smooth and efficient functioning of the pub.
• Provide leadership and guidance to team members, fostering a positive and collaborative work environment.
• Supervise staff performance, providing feedback, training, and support as needed.
• Ensure adherence to company policies, procedures, and standards of service.
• Handle customer inquiries, comments, and complaints in a professional and timely manner.
• Assist with inventory management, ordering supplies, and maintaining stock levels.
• Monitor cleanliness and maintenance of the pub, ensuring compliance with health and safety regulations.

Requirements:

• Previous supervisory experience in the hospitality industry preferred.
• A valid RSA and RCG certificate
• Excellent communication, leadership, and organizational skills.
• Ability to work effectively under pressure and multitask in a fast-paced environment.
• Strong customer service orientation with a proactive approach to problem-solving.
• Flexible schedule, including evenings, weekends, and holidays.

Position: Food & Beverage Attendant
Responsibilities:

• Greet and welcome customers in a friendly and courteous manner.
• Take food and beverage orders accurately and efficiently, using our POS system.
• Serve food and drinks promptly, ensuring high standards of presentation and quality.
• Maintain cleanliness and tidiness of tables, counters, and workstations.
• Assist with food preparation, including basic cooking tasks and assembly of dishes.
• Monitor customer satisfaction and address any concerns or special requests.
• Collaborate with team members to ensure smooth service flow and guest satisfaction.

Requirements:

• Previous experience in a similar role preferred but not required; training will be provided.
• A valid RSA and RCG certificate or willing to obtain
• Positive attitude with a passion for delivering excellent customer service.
• Ability to work collaboratively in a team environment.
• Strong attention to detail and ability to multitask effectively.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

What's on offer:

• An exciting opportunity to join a newly refurbished venue
• A fantastic opportunity to join a fun and dynamic team in one of the biggest hospitality groups in New South Wales
• Food & Beverage discounts across all Oscars Venues
• On the job training 
• Promotion and development opportunities within the team and company