AddressAbout Givaudan
Givaudan is a global leader in Fragrance & Beauty and Taste & Wellbeing. We celebrate the beauty of human experience by creating for happier, healthier lives with love for nature. Together with our customers we deliver food experiences, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. In 2023, Givaudan employed 16,260 people worldwide and achieved CHF 6.9 billion in sales with a free cash flow of 13.3%. With a heritage that stretches back over 250 years, we are committed to driving long-term, purpose-led growth by improving people's health and happiness and increasing our positive impact on nature. This is Givaudan. Human by nature. Discover more at www.givaudan.com
12 Month Contract Opportunity
We are looking for a customer centric, service oriented warehouse / Supply Chain professional to be the central link between the customer, Supply Chain & Operations, Sales Team and GBS to ensure client's requirements are met in the most efficient and cost-effective way. Build strong relationship with customer, act as the voice of the customer within Givaudan and manage the end to end sales order process for assigned customers and affiliates.
Core Responsibilities
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate
- Actively work with the Supply Chain team on customer intimacy and delivering superior customer
experience
- Day to day communication and collaboration with customers, Operations, Sales and GBS
- Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
- When applicable determine corrective action with the help of the Support Office
- Prepare debit and credit notes
- Process quality notifications and customer returns
- Manage customer expectations and building strong relationships
- Proactively collect customer forecast and enter into IBP tool
- Collaborate with regional planning on information relating to demand planning and stock positions and actively participate in demand planning meetings
- Proactively ask for and act upon Customer feedback
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members as necessary
- Identify the right communication method based on the sense of urgency and issue
- Knows how to diffuse a difficult situation and get resolution with the customers
- Follow the new Customer/product processes and contribute to improve New customer experience
- Participate in Customer visits and presentations when required
- Work under the standards of quality, safety and industrial hygiene and good practices.
- Inventory and Aged stock management
- Coordinate warehouse and transport processes
Technical Skills
- Interpersonal and Communication Skills
- Proven Success in Customer Relationship Management
- Basic Knowledge of SAP or other Order Management systems, WMS, etc
- Basic Inventory Management knowledge
- Microsoft Office Expertise
- Basic negotiation skills
- Understanding of Incoterms and Shipping Terminology
- Language Skills: English and other language(s) as required
Required competencies
- Customer focus
- Action oriented
- Time management
- Written communication & Listening Skills
- Peer relationship
- Conflict management
- Informing
- Problem solving
- Business acumen
We are unable to sponsor a work visa for this role. You must have working rights in Australia to be considered for the position.
