AddressSupport Analyst Contractor
Location: Brisbane
Contract: 12 months
At Hays, our mission is to help organisations thrive by supporting their workforce needs. We partner with over thirty large organisations across Australia and New Zealand providing tailored solutions to ensure our clients have unrivalled access to top talent and unique market insights to build their evolving workforces.
Your new role:
We are looking for a Support Analyst Contractor to join an exceptional team of IT individuals, in a Brisbane based role to deliver personalised face to face IT support service.
Are you a vibrant person who loves providing exceptional IT support, building relationships with your customers and knowing instantly you have made a real difference?
Do you have the confidence to empower our customers with IT knowledge?
Are you passionate about mobility, collaboration systems and end user technology?
If you answered yes to all of the above questions, then we want to talk to you!
What you will need to succeed:
- Very strong Customer Service skills with a focus on the end-user experience, strong interpersonal skills, people management skills, and a ‘can-do’ attitude and ability to work well in a team.
- Strong technical skills with high level of troubleshooting skills.
- A Continuous Improvement mindset with the ability to drive outcomes and improvements within the team and for our customers
- A good understanding of infrastructure platforms and technologies.
- Strong adherence to standards and processes, methodical with attention to detail.
- Action orientated – responds quickly, the ability to work under pressure, can easily change focus mid-stream.
- Proficient in written, comprehension and oral skills.
- Demonstrated documentation skills relating to design and operational documentation.
- Ability to provide highly competent consultation when required for desktop, mobility or video conferencing technologies
- Ability to perform technical analysis of critical issues.
- Prepared to be flexible with working hours to meet agreed deadlines
- Ability to work in a flexible environment and be adaptable to change.
- Flexibility to travel depending on business demand, interstate travel may be required at times
- Experience working in a first or second level IT support role for a minimum of 2 years (mandatory)
- Demonstrated Customer Service skills with a strong focus on the customer (mandatory)
- Experience supporting mid to executive level customers (desirable)
- Qualification in Information Technology (mandatory)
What you’ll get in return:
We work in a rapidly evolving industry; people who join our team are encouraged to participate in continuous improvement. We will invest in your training, development, and technology to enable you to work more efficiently and build impactful relationships with your clients.
You will be surrounded by like-minded people, who will help you develop your skills and career through on-going training, coaching and support.
If this sounds like the opportunity you have been waiting for, please apply now.
