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SalaryAre Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Welcome to Group Enablement
Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We're the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you'll work behind the scenes, in the margins, and across every corner of the business - to uplift our capability, amplify our collective impacts, and revolutionise the customer experience.
What will I be doing?
This role plays a key role in driving operational excellence wherein you will be responsible for the effective service management of incident and problem resolution while ensuring that best practice guidelines and approaches are adhered to at all times.
- Establish and maintain strong and productive relationships with our application support partners and other vendors and teams to ensure that service performance is effectively managed and monitored, and issues are dealt with promptly and in line with contractual obligations
- Serve as an ITIL expert in the improvement of existing processes, procedures, and methods to promote effective business and systems operations.
- Drive process change by integrating new processes with existing ones. Maintain the proper balance between the need for change and the potential detrimental impact of process changes.
- Manage and provide input to any incident, problem, change, or project which has, or may have, a major impact on services
- Responsible for the oversight and progress of all Major Incidents to ensure their prompt resolution. This will involve coordinating separate technical teams, structuring investigations, and working with the respective business areas to ensure accurate and timely information is disseminated to senior stakeholders and end-users.
- Manage the project transitional elements of new services to BAU and ensure all relevant support partners are skilled and capable of supporting the new services
- Experience working in a Service Assurance / Delivery environment and implementing ITIL / service management strategy and processes.
- Influential relationship management skills with stakeholders, colleagues, and users in pursuit of delivering high-quality services whilst maintaining service targets.
- Strong analytical skills, and ability to make sense of complex and logical problems quickly.
- Ability to analyse a range of information sources and to resolve potentially conflicting information and viewpoints to achieve an agreed outcome.
- Extensive experience in managed services and service delivery environment including technical and service management exposure.
Our Team Members are at the heart of everything we do, and we're always looking for ways to support your career journey and reward great work:
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.
- A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app.
- A progressive and competitive leave policy that gives you more space for what matters to you.
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process
Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion
Employer of Choice for Gender Equality - Workplace Gender Equality Agency.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes
