Support Coordinator

About us

Lifestyle Connections Association Incorporated is a family governed not for profit organisation. We assist people with a disability in the Cairns Area to plan what support they need to live an ordinary life within their community. 

The role

Based in Cairns, the Supports Coordinator is responsible for the following:

• Working with Service Users to achieve their goals in line with their NDIS plan
• Providing ongoing Support Coordination services to Service Users in line with their NDIS plan
• Maintaining accurate and up to date case notes on Service User progress
• Ensuring Work Health and Safety guidelines are adhered to 
• Complying with all relevant legislation and codes of conduct
• Maintaining an up-to-date knowledge of the NDIS systems and practices
• Maintaining clear professional boundaries with Service Users
• Maintaining an up-to-date knowledge of local services and organisations Service Users can utilise

About You

• Previous experience in Support Coordination is essential
• Completed tertiary qualifications in Social Work or Community Services would be an advantage
• Demonstrated knowledge of the NDIS and what it means for participants
• Time management skills to effectively manage workload and meet deadlines
• High level of interpersonal skills including the ability to develop and maintain relationships within a team, with participants, across service providers, and with various stakeholders
• Australian Driver's Licence and own vehicle
• High level of problem-solving skills
• Demonstrated competence in general computer applications
• Current Blue Card and National Workers Screening Check (or ability to obtain these prior to successful commencement)

This position will report directly to the Manager. 

The successful applicant should be able to demonstrate they possess the following skills:

Teamwork

• Work cooperatively with team members in a productive way
• Follow instructions given by the Manager
• Actively participate in team discussions
• Provide thoughtful honest feedback to team members and managers
• Manage conflict in a productive way
• Engage in group supervision

Service Provision

• Provide high quality services to Service Users of Lifestyle Connections
• Actively listen to and respond appropriately to Service User feedback
• Be patient and understanding to Service Users needs
• Be calm and kind in interactions with Service Users

Work with external organisations

• Build high quality relationships with external service providers and Service User’s formal and informal supports

Administration

• Display a high degree of computer literacy
• Able to effectively use Email, MS office and other software products
• Able to competently use mobile devices (smart phones, tablets etc.)

Communication

• Be able to verbally communicate concepts and ideas in a way that Service Users and team members can easily comprehend
• Utilise active listening skills in interactions with Service Users and team members
• Be able to type case notes, emails and other written materials in a way that others can easily understand
• Be able to communicate personal views in a constructive way
• Be able to communicate in a clear, open and honest manner

Organisational skills 

• Manage time effectively
• Arrange and utilises resources in an efficient and environmentally conscious way
• Regularly reviews and assesses personal progress

Knowledge

A Support Coordinator will be required to possess knowledge in the following areas:

• Good understanding of the NDIS
• Good understanding of disability support providers in the local area
• Good understanding of the community sector and Not for Profit organisations
• Good understanding of relevant privacy and confidentiality in relation to Service Users

Attributes

• Eager to learn new concepts and practices
• Able to take initiative 
• Empathetic and compassionate toward people
• Well organised
• Ethically minded
• Positive
• Self-motivated and independent thinker
• Adaptable and open to change
• Trustworthy
• Self-reflective
• Creative in approaching challenges
• Common sense
   

If you are interested in this role and have a strong work ethic, excellent people skills, and the drive to make a difference, we want to hear from you!

Email a cover letter addressing each criteria above (applications without a cover letter addressing the above criteria will not be looked at) and email together with an up-to-date resume to ****@lifestyleconnections.com.au