Support Coordinator - Ndis & Niisq

Are you our next villager? We have a very rare opportunity for a proactive local in Cairns who is keen to join our vibrant village!

We are a village of fun, down-to-earth and caring Specialist Support Coordinators. Our work ethic is impeccable as we all really believe and love in what we do; helping people with disability and injury to live their best lives.

We provide Specialist Support Coordination to NDIS and NIISQ participants. We help the most complex clients who's needs cannot be met anywhere else.

We attract and retain the most energetic, committed, and passionate villagers. Our people are our brand. We are happy and fulfilled, highly trained and have an incredible work ethic. Our workplace environment promotes belonging and makes our village proud.

i’ara is the largest Specialist Support Coordination organisation in North Queensland with over 40 Specialist Support Coordinators scattered throughout the region. We support people from Mackay to the Torres Strait Islands, with offices located in Atherton, Cairns, Townsville, Airlie Beach and Mackay.

About the Role: Support Coordinator - Cairns and surrounds

Immediate Start

****All training is provided. Industry experience and/or transferrable skills are favourable but not necessary. We are seeking locals who have a genuine passion for helping others and who are keen to grow their skills in a fun, proactive team environment.*****

In this role you will provide Support Coordination services to NDIS & NIISQ participants in Cairns, helping them to connect to and coordinate informal, mainstream and funded supports in a complex service delivery environment.

• Working collaboratively with our clients and stakeholders to identify and implement supports, resolve points of crisis, build skills of self-management and  resilience in a client's community network.
• Providing exceptional  customer service – active  listening, proactive attitude, a warm smile with a person-centred approach.
• Develop, maintain and facilitate positive relationships with clients and their representatives, internal and external stakeholders, key personnel within the NDIS, NIISQ and other government agencies by initiating and facilitating family and provider meetings.
• Maintain high attention to detail in complex report writing, case notes and administrative requirements.
• Monitor and manage the quality and spend of participant services and funding.
• Work collaboratively with our Hospital to Home (H2H) team to assist in the growth of the Hospital/Aged Care to Home program in Townsville through securing new referrals and other business development opportunities.

Must haves:

• Strong computer skills, in Microsoft applications and Client Management Systems
• Valid Drivers License, Blue Card, NDIS Workers Screening Card
• Strong time management and organisational skills, with ability to work both autonomously and in a team environment
• Proven experience building and maintaining relationships with key stakeholders
• Flexibility to attend Face to Face meetings with clients in both home and hospital environments
• Strong communications skills both verbal and written

Favourable attributes, but not essential:

• Experience in a case management role working with people  in the human/community services sector.
• Demonstrated ability to operate within legislative guidelines, procedures and policies
• Work experience / knowledge of the local hospital system
• Knowledge of the NDIS / NIISQ and pathways to supporting a participant via support coordination
• Lived and/or learnt experience of mental illness, disability and/or complex trauma backgrounds
• Experience and understanding of relevant mainstream and community support services;

HOW TO APPLY:

To be considered for this role please attach an up-to-date resume that clearly details your skills & experience as relevant to this role. 

You must also submit a seperate cover letter to address each of the following: 

1. Please talk about a time in your life either personal or professional where you have worked with a person/s to build capacity and resilience.

2. Please read the below paragraph about our 'i'ara Immutable Laws' and explain how you personally and/or professionally align yourself with these values.

i'ara Immutable Laws are a blend of ethics, core values and self-assigned law, all wrapped up into one. These are the rules our village have defined for ourselves, almost subconsciously, on what is right; what makes us happy and what we truly care about.

>Wellbeing: Our People are safe, happy and fulfilled
>Attention: We are here, We have time
>Purpose: We love what we do, We are on your side
>Expertise: We are highly trained and we have incredible work ethic

3. Please provide an example which demonstrates strong time management and organisational skills and how you successfully managed conflicting priorities.

4. In your view, how would your role at i'ara Support Coordination contribute to upholding our company values and fulfilling our mission to ensure every Australian with injury & disability has equitable access to their best life? Share your unique perspective on how you can embody our values and make a difference.

Applications close 5pm 12th March 2024.

We appreciate your time.

Thank you
i'ara Specialist Support Coordination