Support Coordinator

An exciting fulltime opportunity awaits for a passionate and driven professional to join a dynamic new market to the NDIS sector! Work alongside a highly experienced and modern Executive team who highly value being an employer of choice. We provide a great company culture and adapt practical, common-sense approaches. We offer a fresh alternative that is sharp and customer-service focused.

We genuinely care and are passionate about providing providing high quality supports for people with disability while providing the best customer service in the sector. 

Our team is our most valuable asset. We value a good work culture, appreciate our people by putting them first and create a work environment that celebrates teamwork and encourages individuality. 

If you have experience being a Support Coordinator and would thrive in a modern and fun company, we would love to hear from you. We are seeking a high energy, motivated and independent person to be the next great addition to our team.

The role attracts an attractive $45ph rate for the successful candidate, with a simple KPI structure of 30 billable hours per week along with many opportunities for flexible work arrangements, remote working and employer of choice perks!
 

Main Responsibilities:

• Connect participants with relevant services and supports
• Help participants negotiate your service agreements
• Set up appointment bookings
• Help participants to understand and make the most of their NDIS plan
• Manage challenges in your support environment such as access to education, health, justice services and similar
• Reduce barriers that are preventing participants from implementing or using your NDIS plan as intended
• Help build participant capacity
• Develop and design support solutions to meet participant outcomes
• Assist in resolving points of crisis and developing capacity and resilience within the participant's network
• Coach the participant through challenges
• Collaborate with all stakeholders to keep them informed
• Assist participants in preparing for the review and reporting of their achieved outcomes
• Model and reinforce values in organisational culture and practice
• Reflect and uphold the NDIS principles and values in behaviour and way of working

Candidate Requirements

• NDIS awareness, particularly concerning support coordination and the importance of choice and control for participant
• Experience as a Support Coordinator
• Blue and Yellow Cards 
• NDIS Induction Module
• Drivers License
• Team-player 
• Excellent verbal and written communication skills
• Excellent critical thinking and organisational skills
• Strong time management and ability to prioritise
• Ability to build rapport and trust with stakeholders
• Excellent knowledge of MS Office and other basic computer programs

Experiences:

• Experience working within NDIS principles and related legislative and regulatory mechanisms, responsibilities, rules and processes
• Experience working with NDIS Practice Standards and related guidance, including the Positive Behaviour Support Capability Framework
• Current and emerging best practice models and frameworks in disability and related services
• Working with participant groups who may be more vulnerable to heightened risk and strategies to remove or reduce risk
• Working in situations or circumstances that may present heightened risks, for example, services delivered in segregated or closed settings

  Additional Information
   

• Hybrid working models available 
• Generous Employer of Choice benefits and recognition 
• Flexible work arrangements, including working from home
• The role is immediately available