AddressOur Australian MSP client is seeking a VOIP and o365 Support Engineer to join them on a full-time permanent basis, fully remote work/WFH. This is a Sydney based requirement, however can be worked from anywhere in Australia.
The role:
- Provide advanced technical support and troubleshooting for VOIP systems and Office 365.
- Assist in the setup, configuration, and maintenance of VOIP, ensuring optimal
performance and reliability. - Manage and resolve escalated support tickets from L1 support, ensuring timely resolution and excellent customer satisfaction.
- Conduct root cause analysis of recurring technical issues and implement solutions to prevent future occurrences.
- Attend daily standups.
- Minimum of 3 years of experience in a technical support role.
- Extensive experience with Office 365 administration, including Teams.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Relevant certifications which are VOIP Microsoft Network+, or similar are highly desirable.
- Fully remote working - do not need to be based in Sydney, however must be based in Australia.
- Competitive salary offering.
- Continuous learning and professional development opportunities.
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
