Support Engineer

• Be part of a growing business and achieve fantastic outcomes for our clients
• Enjoy a competitive salary starting from $55,000, based on skills and experience, plus benefits!
• Ongoing professional development and learning opportunities are on offer!

Established in 1999, GPK Group stands at the forefront of Australia's IT industry, offering transformative solutions that go beyond traditional IT services. With a focus on empowering small and medium-sized businesses, GPK Group delivers expertise in cloud computing, cybersecurity, and specialised retail solutions, ensuring technology not only meets but anticipates the needs of its diverse clientele.

GPK Group aspires to be Australia and New Zealand's #1 Technology Service Provider, a testament to the rapid growth and ambitious vision that defines the company. Our vision is to lead through innovation, simplifying complex challenges and fostering growth for businesses in an ever-evolving digital landscape. What sets us apart is our commitment to delivering tangible results, and reducing IT overheads while maximising operational efficiency. Join us at GPK Group, where exciting projects and a mission to redefine IT solutions await the brightest minds looking to make a real impact. 

For more information, please visit our website: www.gpkgroup.com.au

We are now looking for a Support Engineerto join our team in Melbourne, VIC or Adelaide, on a full-time basis. 

This is an exciting opportunity to develop and increase your IT skills. This role is the first point of contact for customer support requests and provides generalist ICT support to efficiently and effectively resolve tickets.

Core duties:

• Respond to customer inquiries regarding technical issues with our products and services
• Diagnose and troubleshoot hardware and software problems
• Provide customers with step-by-step solutions to technical issues
• Escalate complex technical issues to higher-level support teams as necessary

GPK Group invites suitable applicants from outside Melbourne to apply as we also have offices in Brisbane, Perth and Adelaide!

As our ideal candidate, you will join with 3 years of relevant experience along with intermediate end-user ICT skills, especially in Microsoft technologies, and good data entry skills.

While not mandatory, having tertiary qualification in ICT and MCSE and/or MCSA certification would be highly advantageous.

Additionally, the following skills and background will be highly valued:

• Experience with ConnectWise or other time management programs
• The ability to communicate ideas in both technical and user-friendly language
• Strong analytical and problem-solving skills
• Good customer service skills and experience
• Exceptional time management and organisational skills
• A proactive and positive approach to problem-solving
• Willingness to continuously update your skills and knowledge

This is a role for a passionate Support Engineer keen on providing outstanding support and solutions to our clients. We are seeking a candidate eager to tackle challenges head-on and committed to contributing positively to our team and clients alike.

This role comes with a competitive salary package starting from $55,000, negotiable based on skills and experience, plus a host of great benefits including:

• Group fitness classes during work hours
• Ongoing professional development and learning opportunities including two hours of training per week
• Weekly team lunch
• Flexible working arrangements
• Freedom to work from any of our locations across Australia

We are ready to hear from you. Apply now!