Support Specialist - QLD

This is a fabulous opportunity to work for one of Australia’s leading and award-winning technically companies who are passionate about their people and culture.  You will be joining a business who are recognised as one of Australia's Best Places to Work; where a positive and fun team culture is 1st priority!

You will be joining the Contact Centre Team, supporting their clients with inbound SaaS platform enquiries. Full training will be provided in this role and this is the team where top performers are recognised and promoted quickly....

Your responsibilities will be:

• Acting as first point of contact for clients
• Handling high volumes of inbound phone enquiries
• Actioning client  requests
• Working to KPIs - call volumes, customer service satisfaction
• Developing an in-depth knowledge of products and services
• Recording details of cases for further escalation

To be considered for this position you will have:

• Prior call centre experience handling high volumes of inbound calls is essential. 
• Excellent spoken English with a confident & friendly phone manner
• Proactive and a can-do attitude
• Top time management skills

The salary guide for the position is $65,000 + Super + endless staff benefits including platinum gym membership, fully stocked kitchens for breakfasts daily and regular team lunches, 5 additional "Be Me" days per annum, monthly massages and more….!Standard hours are Monday to Friday 8.30am - 5.00pm with a rotational roster for later start / later finish (9.30am - 6.00pm latest) and the company offers a flexible hybrid work from home / work from office model.

For immediate consideration please apply via the SEEK link today.

Please note only shortlisted candidates will be contacted