Support Technician

Deakin University

To ensure higher education, employment and research are accessible to all.

Deakin University aims to be a catalyst for positive change for the individuals and the communities it serves. This will be achieved by ensuring our teaching, research, partnerships and international programs are relevant, innovative and responsive. By pursuing these objectives, Deakin aspires to be recognised as Australia’s most progressive university.

About the role: The Support Technician, End User Computing supports the provisioning of End User Computing (EUC) hardware for staff and student-based teaching spaces within the University. The role provides first level technical support for staff that present technical problems at service hubs located on each of the Geelong and Burwood campuses.

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 🚦 Technical Incident Resolution
  

  Analyze and resolve technical and functional product issues for internal and external customers

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems