Support Worker Team Leader

• Multiple positions available
• SACS 3.1 Salary Classification (SCHADS Award)
• Continuous professional development opportunities
• Novated leasing available 

At HenderCare, we are always looking for ways to improve our services to clients, and it starts with our amazing workers in the field. We have established three new team lead positions, which will supervise our Aged Care and NDIS workers across the greater Adelaide metro area.

The team is engaging, collaborative, and supportive to ensure you’re able to reach your full potential. You’ll work alongside colleagues who have extensive industry experience and with supportive management who are dedicated to your development and success in the role.

Take your next step with HenderCare.

As the Support Worker Team Leader, you will lead a team of Support Workers to deliver quality, person-centred outcomes and ensure a strong customer service ethos is implemented in the delivery of timely services that are in line with client expectations. You will also be responsible for providing supervision, strong leadership, coaching and mentoring to team members to facilitate a safe and collegial working environment.

Some responsibilities include:

• Providing comprehensive support, coaching, and guidance to the Support Workers, fostering a positive and collaborative environment that enhances the quality of care and support delivered to our clients.
• Engaging with staff to ensure they are delivering person-centred care and support in accordance with individualised care and support plans, addressing any challenges, and facilitating ongoing improvements in service delivery.
• Collaborating with the training team to identify training needs and facilitate skill development sessions to enhance the capabilities of Support Workers, promoting continuous improvement in service quality.
• Handling and resolving any client-related incidents promptly and efficiently, providing guidance to staff on appropriate protocols and reporting procedures.

We are looking for engaging, energetic, and passionate people who are strongly committed to providing exceptional services to our amazing clients. Showing initiative and being confident in your own skills and abilities will allow you to thrive in what can be a challenging environment. Lead with openness, integrity, and equity to ensure you’re providing your care teams with dedicated support and opportunities for growth and development.

You will also bring:

• Completion of relevant tertiary qualifications in Aged Care, Disability, or related field.
• Significant experience working in an Aged Care, Disability, or Community Services setting, including proven experience in a supervisory or leadership role.
• Ability to provide leadership, direction, and motivation to staff with demonstrated experience in conflict resolution.
• Proven ability to use initiative, problem solve, and be able to manage and adapt to change.
• Proven commitment to continuous improvement, development, and reflective practice.

Service Delivery in South Australia is divided into four regions: North, South, West, and Central-East. Click to download the informative map [https://tiny.cc/u5umxz].

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people. We champion diversity and equality, foster a culture of respect and support, and provide growth and developmental opportunities for you to reach your full potential throughout your career.

So, why work at HenderCare?

• Competitive pay
• Inclusive and supportive leadership
• Continuous training and professional development opportunities
• Access to Employee Assistance Programs
• Wellbeing services and corporate discount packages
• Work-life balance and flexible arrangements

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. 

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Are you ready to take the next step in your career and would like to apply for this exciting opportunity? You will need to:

• Click Apply
• Create your account
• Attach a current Resume/CV and include a Cover Letter (2 pages max).

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible.

Applications close at 11:59 pm on Monday, 29 April 2024

Please do not e-mail your applications.