AddressAbout the role
Catholic Homes is seeking an experienced Support Worker Team Leader to cover a 12 month Maternity Leave. This is a full-time position based at our Head Office in Burswood with some metropolitan based travel. Position is to commence ASAP to ensure a full handover for the successful encumbent.
The purpose of this position is to assist in leading the delivery of safe and high-quality care and services to Catholic Homes’ Home Care clients via our Support Worker Team. This position will also provide guidance, mentoring and assistance to Support Workers in their role, assist clients indirectly with their needs including maintaining independence in the delivery of personal care, transport, medication administration, domestic assistance etc.
It is a busy role with a high level of interaction with not only Support Workers, but with the Scheduling Team as you work to together to provide the best fit through high level interactions and training.
The Support Worker Team Leader reports directly to the Home Care Operations Manager.
Key responsibilities of the role include:
- Be the go-to for a large Support Worker Team and help manage enquiries around scheduling, policy and procedure.
- A great memory of Support Workers and clients whilst endeavouring to build strong relations between the two hence developing strong rapport and respect for each other.
- Supervise, support and assist Support Workers when required, including arranging ‘buddy shifts’ for new staff members and on-the-job assessments/training.
- Schedule, prepare and facilitate regular staff meetings for metro and regional based staff (Teams meeting)
- Ensure staff documents are current, up to date and maintain database for compliancy.
- Monitor and maintain quality documentation and reporting processes submitted by support staff including Incident Reporting and investigation.
- Contribute information to team around clients' assessment and care plans ensuring information is accurate and current.
- Recruitment of support staff, induction and orientation.
- Monitoring of safety and well-being of the support staff.
- Attend to Support staff in a responsive and caring manner ensuring changing support needs, goals and preferences of Clients are met.
- Be the conduit between Case Managers, Scheduling and Support Workers ensuring appropriate allocation and utilisation of team.
To be successful in this role you will have/be:
- Excellent communication skills both verbal and written.
- Experience supervising and leading a team and can work well within a team environment.
- Excellent problem solving, organisational and time management skills with the ability to multi-task.
- Outstanding level of confidentiality.
- Ability to maintain a professional and positive outlook whilst at work.
- Experience working in Community Aged Care and familiar with the Aged Care Standards in a senior Support Worker role with management experience.
- Holder of a Certificate III in Aged Care or Certificate IV in Training and Assessment (desired but not essential).
- Current drivers’ licence.
- Experience in quality assurance requirements for Aged Care.
Benefits
- Ability to Salary Package - Meaning you pay less tax and have more take-home money to spend
- Motor vehicle allowance provided relative to using own vehicle
- Parking reimbursed at office
- Close to public transport
- Paid Blood Donor leave
- Ongoing support from the Home Care Operations Manager and wider Home Care team.
- Employee Assistance Program (free confidential counselling service)
- Access to Procurement Australia which gives you exclusive deals and discounts on electrical, white and brown goods
- Access to Novated Leasing
About Catholic Homes
Caring for Western Australians for over 50 years, Catholic Homes is a leading not-for-profit comprehensive aged care provider. We pride ourselves on providing a workplace that reflects our values of joy, love and hospitality.
Catholic Homes’ ‘Care with Purpose’ is our approach to person-centered care and advocates being active and independent for as long as possible.
We have six Residential Care facilities, with four located alongside a Retirement Village.
Our Home Care service across Perth and Regional WA is tailored to suit individual needs of those living in the community.
Catholic Homes is an inclusive organisation welcoming all faiths and backgrounds.
Catholic Homes’ innovation and proactive approach to aged care has won us numerous awards including the 2020 Institute of Hospitality In Health Care’s (IHHC) Brightest Star Award and Better Practice Award for its Circle of Men project.
To apply
To view the Position Description click here.
For further information on this role please contact Denise Thomas, Home Care Operations Manager by email *************@catholichomes.com
Applicants must obtain a valid National Police Clearance before commencing employment.
Applicants must have the right to live and work in Australia.
Please note Catholic Homes does not provide sponsorship to employees.
For more information on working with Catholic Homes please visit www.catholichomes.com
