Address- Be a part of Australia’s most trusted cancer ‘Not for Profit’ organisation
- Interact with valued supporters across multiple channels
- Full time, fixed term (5 months with possibility of extension)
- Hybrid working environment combining working from home and in the office located on Victoria Parade, East Melbourne
Since our establishment in 1936, Cancer Council Victoria has developed an international reputation for our innovative work in cancer research, prevention and support. As an independent, not-for-profit organisation, we play a leading role in reducing the impact of all cancers on all people.
The Fundraising and Communication Division is responsible for ensuring that Cancer Council maintains a visible, engaging presence in the community; and to inspire and activate support from Victorians. Through a diverse revenue generation program, the Division works to ensure funds are raised to support Cancer Council’s work in line with the organisation’s mission and values.
This is achieved through best-practice high volume direct marketing approaches; exceptional relationship management of high value supporters including Major Donors, Charitable Trusts and Bequestors; delivery of iconic fundraising events; and product sales and royalties through our retail arm.
The Division’s ways of working enable our teams to move quickly, deliver ongoing value to our supporters and foster a culture of continuous improvement. We connect our cause and values to how we organise ourselves, and our work, to help supporters play their part in saving lives and reducing the impact of cancer.
About your opportunityWe are seeking a Supporter Engagement Coordinator to join the Fundraising Communications Division. Reporting to the Supporter Engagement Lead, your role is to:
- Oversee the provision of excellent customer service to supporters by training and supervising the Supporter Engagement Officers
- Assist in planning the weekly workload for the Supporter Engagement Officers with the Supporter Engagement lead team
- Take part in the day to day operations of the team which includes, but not limited to calls, both inbound and outbound as directed by the lead
- Monitor calls for training purposes and quality control
- Adopt a customer-led, test-and-learn approach to all campaign work using supporter feedback to inform improvements to campaigns in real time
We are looking for someone with:
- Advanced diploma qualification in customer service, call centre management, community management or similar OR relevant demonstrated experience
- Demonstrated experience in a call centre or related role, including staff/volunteer supervision and training
- Excellent customer service focus/orientation and the ability to communicate effectively across multiple channels such as phone/email/SMS/social media
- Demonstrated problem solving skills and the ability to take initiative
- Proven ability to carry out duties professionally, with tact and diplomacy ensuring privacy and confidentiality requirements are maintained
- Effective communication and interpersonal skills
- Advanced skills in MS Office, including Word, Excel and PowerPoint
- A base salary of $69,090 to $76,000 p.a. plus superannuation.
- Salary packaging benefits of up to $15,900 plus meals/entertainment $2,650 p.a. https://www.accesspay.com.au/employee/what-is-salary-packaging/
- Novated car leasing
- 17.5% annual leave loading
- Cultural leave of up to 5 days paid.
- 12 weeks paid parental leave and up to 12 months unpaid leave.
- A range of wellness initiatives such as flu vaccination, mental and general well-being support, and discounted health insurance
- A comprehensive employee assistance program
- A range of personal and professional development initiatives such as study support, in-house, external, and online learning options as well as the opportunity to apply for scholarships.
- The opportunity to make a positive impact on the lives of those affected by cancer.
- A flexible and supportive workplace, with excellent work-life balance and opportunities for career progression and development.
To apply for this opportunity, visit http://www.cancervic.org.au/about/careers/job-opportunities to download a Position Description and upload your Resume and Cover Letter. Ensure that your cover letter addresses the Key Selection Criteria detailed within the Position Description. For more information contact Christine Shaw via **************@cancervic.org.au
Cancer Council will only make contact with applicants that are shortlisted for interview. We are also unable to respond to recruitment agency enquiries.
All offers of employment will be made subject to satisfactory completion of employment checks including evidence of right to work in Australia, a National Police Check and a Working with Children Check (as required).
Applications close Monday 29 January 2024
We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. If this sounds like the right opportunity for you, apply now to ensure you don’t miss out!
Cancer Council Victoria is an Equal Opportunity Employer. Cancer Council Victoria is committed to a diverse and inclusive workplace, all applicants will be considered for employment. We encourage all people to apply including people who are Aboriginal and Torres Strait Islander, identify as LGBTIQA+, have a disability, or are part of our culturally and linguistically diverse communities.
