- Support a dedicated team in driving best-in-practice customer service
- 3 month temporary role, working 5 days per week, with 1 day WFH
- Offices based in Sydney CBD
The OrganisationOur client is one of Australia's largest medical research institutions, with a mission to harness information to better diagnose, treat, predict and prevent diseases. Through cutting-edge technology, facilities, local and international collaborations, their researchers strive every day to create a future where everyone lives longer, healthier lives.Benefits & Culture
- 3 month temporary contract, with potential extension
- Enjoy a collaborative culture, with work from home options available
- Offices based in Sydney CBD, close to all major transport links
The RoleReporting to the
Supporter Services Lead, you will be responsible for establishing positive relationships with donors, and processing donations from various revenue streams, including workplace giving and community fundraising events. You will also:
- Record donation information into Raisers Edge database, from various fundraising platforms
- Process gifts, personalise receipts, and manage data extraction
- Support donor retention through effective supporter communication channels
- Track and report donation statistics and trends
- Manage inboxes and assist with correspondence and invoice creation
Skills RequiredYou have experience in database management or administration, ideally from a non-profit organisation. You will be able to demonstrate:
- Ability to use Raisers Edge database and other CRM systems
- Intermediate to advanced MS Office skills (Word, Excel, Outlook)
- Confidently run reports, queries and analyse data sets
- A strong commitment to customer service and relationship building
- An understanding of fundraising processes and procedures
If you would like to join an organisation changing lives, please apply by sending your CV with a cover letter responding to the skills required section above. Alternatively, please call (02) 82430570 or email debbie.jardine@ngorecruitment.comNGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.
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