Switchboard Administrator

Is customer service your area of expertise? An exciting opportunity has arisen within the Administrative Support and Development unit for a Switchboard Administrator.
The Switchboard Administrator will provide a professional and courteous switchboard service to staff, clients and the CQHHS community, ensuring appropriate action and response within suitable timeframes.
Ready for a change? Apply now!Job details Position status Fixed Term Temporary
Position type Part-time
Occupational group Administration
Classification AO3
Workplace Location Rockhampton region
Job ad reference QLD/RK4C555510
Closing date 15-Apr-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration 15/04/2024 to 31/01/2025
Contact person Vicki Geddes
Contact details (07) 4920 6218
Access theAbout us:Rockhampton Hospital is a 305-bed facility and is the main referral hospital for Central Queensland, now providing integrated cancer care services in Central Queensland in the newly established building boasting state of the art medical equipment. The other primary hospitals within the health service are Gladstone, Emerald, Yeppoon, and Biloela together with many smaller rural units transfer patients through to Rockhampton for specialist care and investigation.About the role:Provide and maintain a highly responsive and effective Switchboard communication service to Rockhampton Hospital and Central Queensland Hospital and Health Service (CQHHS) staff, clients, and the community.About you:The ideal applicant will be someone who can demonstrate the following:

• Work 48 hours per fortnight (6 x 8 hour shifts per fortnight), rostered as morning, afternoon and night shifts.
• Ability to exercise personal judgement and initiative in the provision of efficient telecommunication services including problem resolution and emergent response.
• High level of experience and knowledge of general office and reception duties, preferably within a Health Care environment.
• Maintain discretion, exercise judgment where necessary to resolve problems within the scope of your role in situations where precedents have not been set and procedures not defined.
• Ability to communicate at all levels and effectively establish and foster networks across the facility to assist in streamlining daily processes.

What we offer:Salary information:Total remuneration value of up to $4,990 p.m. is comprised of:

• A salary between $37.68 - $41.90 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Other benefits include:

• Professional Development Opportunities
• Education Opportunities – Study and Research
• Work-Life Balance, Variety and Flexibility
• Generous Salary Sacrificing
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.How to apply:To submit your application / expression of interest, please include:

• Your current CV or resume, including referees.
• A short 1 to 2 page cover letter outlining how your experience, abilities and knowledge align with the organisational values, accountabilities and “How you will be Assessed” section of the Role Description.
• Include any additional forms / evidence as attached or listed on the Role Description.

Please note pre-employment checks will be carried out on applicants recommended for appointment/employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), criminal history, Australian work status and vaccination requirements.For assistance, contact and quote the Job Ad Reference (JAR) RK4C555510.Applications close: Monday, 15 April 2024.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.DocumentsBefore applying for this vacancy please ensure you read the documents below.Information Package for ApplicantsRole Description