Switchboard Administrator

Switchboard and Interpreter Services Unit located at Townsville University Hospital have 3 casual vacancies available for experienced and client focused Switchboard Administrator.

These roles will require being contactable outside of business hours for available shifts and to participate in a 24 hours roster, 7 days per week.

Please note casual roles are to cover adhoc shifts and you will be required to work with minimal notice.

This position will provide a professional and courteous switchboard service to staff and customers of the hospital, ensuring appropriate action and response within suitable timeframes.

The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland. Our purpose is `great care every day'.

The role 

• Efficiently operate switchboard equipment by responding professionally to all incoming calls to the hospital, ensuring that the caller is transferred or redirected correctly and in a timely manner.
• Perform general administrative duties to contribute to the effective daily operations of the Switchboard & Interpreter Services Unit.  This will include maintenance of on-call information for medical and allied health staff.
• Communicate regularly with all departments of the hospital to maintain accurate and current records for effective switchboard operations.
• Provide basic level support of digital enhanced cordless telecommunication (DECT) and pager equipment for hospital staff.
• Operate alternative communication systems to regularly liaise with hospital staff in the event of an emergency or security response situation.
• Exercise judgment and initiative by identifying emergency situations from incoming calls and respond immediately according to emergency code procedures, strictly adhering to protocols and timeframes.
• Comply with, and adhere to, Queensland Health policies, procedures, standards and legislation relevant to the role and work area.
• Execute ethical decision-making in the achievement of departmental and organisational objectives.
• Prioritise workload effectively and perform duties responsibly in the absence of supervision.
• Participate in a 24-hour roster, 7 days a week. 

Benefits

• Salary rates between $46.35 - $51.54 p.h. (casual rate) (AO3)
• 12.75% employer superannuation contribution
• Other employment benefits may include: salary sacrificing options ( https://www.health.qld.gov.au/employment/conditions/salary/sacrifice ), locality allowances, employee wellness and assistance programs and access to corporate discounts

Role requirements   

• This position will require the ability to work varied hours in compliance with operational hours of the Switchboard Services Unit.
• This position is casual and will require being contactable outside of business hours for available shifts.

For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description.

Townsville North Queensland ( https://www.townsvillenorthqueensland.com.au/ )

Interested?
Contact: Nakoma Coutts on 07 4433 1***
Apply ONLINE by: Thursday 18/04/2024

https://smartjobs.qld.gov.au/jobs/QLD-TV555207 ( https://smartjobs.qld.gov.au/jobs/QLD-TV555207 )

Unsolicited resumes from recruitment agencies will not be accepted.