System Analyst - Health Insurance

Health Insurance Systems Analyst

Are you a seasoned professional with a passion for Health Insurance systems and a knack for problem-solving? We are seeking a highly skilled Health Insurance Systems Analyst to join our dynamic team in Melbourne.

As a key member of our organization, you will play a pivotal role in ensuring the smooth functioning of our core technology systems and providing essential support to our Member Delivery teams.

WHAT'S ON OFFER

• 12-Month FTC / Opportunity for growth and permanency.
• $90,000 Package Inclusive of Superannuation.
• Hybrid working arrangements. St Kilda Road location.

THE COMPANY

They are a well-established not-for-profit organization that seek to deliver high-quality solutions for their clientele. They are heavily focused on providing support for Australian families, delivering exceptional value for money and expertise within their domain.

Their focus is providing Health Insurance services to Australian families.

A fun-loving culture that is encourages its employees to be innovative and inclusive in their approach to delivery.

THE ROLE:

Subject Matter Expertise (SME):

• Be the go-to SME for new and known issues affecting core technology systems.
• Maintain tickets in backlog until resolution, ensuring timely delivery.

Guidance and Support:

• Serve as the first point of contact to provide guidance on systems capability, organizational policies, processes, and procedures.
• Act as a champion, assisting team members and agents in utilizing systems effectively.

Level 1 Application Support:

• Triage defects, bugs, and questions raised by front-line team members.
• Coach, counsel, and train team members on business procedures and the use of new applications.
• Document defects in detail with expected outcomes and complete impact assessments.
• Maintain a backlog of system defects for resolution.

Collaboration and Escalation:

• Escalate and coordinate support activities with internal Application Support teams.
• Collaborate with cross-functional teams to ensure effective problem resolution.

Continuous Learning:

• Maintain system and business process knowledge by participating in business training, application training, and self-study of system documentation.

TECHNICAL SKILLS & EXPERIENCE

• Proven experience as a Systems Analyst in the Health Insurance domain would be desirable.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to coach, train, and support team members effectively.
• Knowledge of core technology systems in the Health Insurance sector would be desirable.
• 2 years of experience in customer support and monitoring.
• Proficient in Jira and Confluence
• ITIL certification (3 or 4)

To be successful, you must be someone who works collaboratively with the team and can adapt to high pressure environments. You need to be a people person that can easily build relationships and ensure the desired outcome is achieved.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to dmann@welovesalt.com for a confidential discussion.

Please note: You must be in Melbourne and have full working rights to be considered for this role.

Acknowledgement of Country

Salt respectfully acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We recognise the enduring connection that Aboriginal and Torres Strait Islander peoples have to the lands, waters, and skies.

We pay our respects to all First Nations Australians and their Elders past and present.

We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.