AddressWho We Are -
E-Bit Systems are a Sydney based IT management consultancy that services small to medium-sized businesses all over Australia. We provide holistic IT solutions that uphold business strategy, maximising ROI for clients. Our solutions are sustainable & scalable that grow with the business.
Our range of services include a full suite of business IT and CIO services including IT strategy and our own private cloud offering. Along with holistic IT management services for networks, servers, firewalls, PCs, applications, unified communications, backup solutions & end user helpdesk services.
Why Join Us?
- Work in a diverse role on a busy pipeline of small to large infrastructure projects & systems maintenance for mission critical applications
- We work at the forefront of cutting edge technology.
- Great performance rewarded with generous bonus.
- Be part of a dynamic and fast growing business.
- Training and development opportunities to help you bring your career goals to life.
- Great team and culture awaits.
- Free secured onsite parking.
PURPOSE OF ROLE
Independently perform day-to-day configuration, maintenance, and remediation of IT infrastructure and systems for the Company and its customers. Provide technical support to customers, both remotely and on-site. Create and maintain systems and process documentation. Complete project work as assigned, using logical problem-solving skills.
MAIN DUTIES AND RESPONSIBILITIES
Setup / Configuration / Remediation
- Independently set up and configure network, firewall, server, blade centres, SAN, and desktop environments for customer sites and our Datacentre sites.
- Analyse and remediate network, firewall, server, blade centres, SAN, and desktop issues for customer sites and our Datacentre setup, using logical thinking and troubleshooting skills.
- Travel to customer sites or our Datacentre for implementation, configuration, maintenance, or issue resolution as needed.
- Complete and keep up-to-date comprehensive technical documentation.
Technical Support
- Provide technical support to customers to resolve issues via phone and on-site visits, working independently to find solutions.
- Solve complex problems escalated by other team members, applying logical reasoning and analytical skills.
- Actively monitor Autotask dashboard, respond to and action service and support requests from customers in a timely manner. Adhere to customer response and issues resolution SLAs.
- Actively follow through on issue resolution and service requests to completion, taking ownership of tasks.
- Escalate or seek assistance when unable to resolve an issue or faced with a challenge, demonstrating good judgment.
- Log / update / close assigned tickets promptly with detailed and accurate information as per defined process.
Application Process
Interested candidates should submit their resume and cover letter, highlighting their relevant experience and explaining why they are a good fit for this role. A Driver's License and own car is required. We look forward to reviewing your application and potentially welcoming you to our team.
