Address
Form of work
SalaryFull-time
About the company:
A leading technology solutions provider, this company specializes in delivering superior technical solutions tailored to meet the unique business needs of its clients. With a focus on innovation and quality, it offers a comprehensive range of services, including system implementation, maintenance, and ensuring the effective operation of technical systems.
About the role:
- Build and exceed customer relationship needs.
- Deliver high-quality technical solutions and services.
- Identify and capitalize on new opportunities in customer environments.
- Resolve technical issues with determination.
- Achieve billable targets and manage client base with sales team.
- Enhance Service Delivery and Project Management practices.
- Produce and update documentation to standards.
- Ensure managed service agreements are upheld.
- Support and mentor within the Service Desk function; provide 24x7 on-call services.
- Stay updated with technology trends, maintain certifications, and drive efficiency improvements.
- Delivering high-quality technical solutions to customers.
- Actively seeking opportunities to enhance customer environments.
- Resolving technical issues with tenacity.
- Committing to comprehensive and ongoing documentation efforts.
- At least 1 year of experience as a Systems Analyst.
- CCNA or equivalent certification.
- Additional certifications from F5, Checkpoint, or Palo Alto.
- Work with the latest technologies
- Ongoing training
- Competitive remuneration
