Systems Support Officer

• 2 Temporary Full Time positions up to December 2024
• Location: Willing to consider candidates across all NSW locations. Preference will be given to candidates based regionally, with a focus on Queanbeyan, Armidale, Dubbo and Coffs Harbour
• Salary from $93,295 to $102,941 p.a + super
• Work and learn with incredible leaders to build your skills

About Us

Local Land Services (LLS) is a state-wide organisation that is helping secure the future of agriculture and the environment for New South Wales communities.  Our programs and partnerships grow farm productivity and healthy environments and we play a vital role in helping to protect against pests, diseases and environmental threats. We connect our customers with the best services, advice and networks.

About the Role

In the dynamic position of a Systems Support Officer, you will step into a role that is highly rewarding, focusing on providing exceptional help desk support. Your main responsibility will be to efficiently handle and resolve help desk inquiries, emails, and tickets with expertise. Acting as the primary support for end-users, you will ensure the timely and effective resolution of technical issues, playing a key role in creating a seamless IT experience.

Your role involves delivering prompt and effective end-user support, managing help desk inquiries, and ensuring smooth IT experiences for all. Additionally, your responsibilities include conducting thorough testing on software applications, maintaining current documentation, and collaborating seamlessly with IT team members. Join us in this crucial position, where your emphasis on help desk support will be crucial for maintaining operational continuity and user satisfaction, significantly contributing to our ongoing success.

Success in this role requires embracing a team spirit, enjoying the challenges of a fast-paced, agile work environment, and having a commitment to customer service. Strong communication skills and excellent organizational abilities are essential, along with a solid understanding of technology and systems.

Essential Requirements for the Role:

• Experience working in ICT environments
• Strong communication skills
• Current NSW driver’s license and willingness and ability to travel.

Applying for the role

To apply, please attach a copy of your CV along with a one-page cover letter describing how your experience makes you an ideal candidate for this position.

For further information about this opportunity please download the role description or contact Dale Brackenhofer, Manager Business Systems on 0439 858 *** or via email at ***************@lls.nsw.gov.au

Applications close: Sunday 21 April 2024 at 11:55pm

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in the community.

Diversity and inclusion are core values of the Department of Regional NSW. The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve. 

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to ***************@regional.nsw.gov.au or contact the hiring manager listed below for a confidential discussion. 

Additional Information:

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same standard that may become available for filling over the next 18 months.

The successful applicant in this role may be required to undergo a police check, health assessment and other assessments as required.