Team Leader - Client Services

About Centrecare

Centrecare is a not for profit organisation committed to delivering quality professional counselling, support, accommodation, mediation and training services.

The Role

Working in a established, supportive team Client Services provides a first point of contact to vulnerable people in our community. The Team Leader, Client Services provides high quality front-end practice management support, team collaboration and program development. We require someone to with strong administrative and leadership skills to provide a positive impact to the team and the Office.

A few specifics

• Oversee of the day-to-day operations of Client Services and administration staff in the Midland Office.
• Step in to support the Client Services / Reception staff as required
• Co-facilitate team meetings.
• Support the Program Manager and Executive Manager to ensure the objectives and outcomes of the agency are consistently achieved.
• Work effectively with stakeholders and service teams, along with subject matter experts to identify, develop and support new content and implement the review of existing content and resources.
• Ensure the office environment is maintained in a clean, organised and presentable manner at all times.
• To be successful in this role you will be a team player, show an absolute commitment to the delivery of high-quality Centrecare services and support and meet our values of Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism.

Selection Criteria

• Qualification in Business or equivalent and relevant experience in administration leadership role.
• A high level of verbal and written communication and reporting skills and advanced interpersonal skills.
• Willingness to undertake responsibility for various client service activities, including client bookings, reception and data and file management when required.

Benefits

• Excellent salary packaging options (up to $15,900)
• Access to corporate health cover provided for by Bupa and Medibank Private
• Paid parental leave after 12 months service
• Annual leave loading
• Extra 5 days leave per year
• Discount hotel rates with TFE Hotels
• Access to professional development training
• Insurance cover to and from work
• Employee Assistance Program
• Reduced mortgage interest rates through Catholic Super

If you thrive on activity and are looking for the next challenge as part of a dynamic team, we would like to hear from you. In return you will be offered a flexible and supportive environment as well as a number of attractive staff benefits. You will be making a difference to your local and surrounding community.

How to apply

Click on the apply button and you will be directed to our online job board where further details about the vacancy can be found on the application package. Please note successful applicants must meet, address and submit the selection criteria.

Position Closes: 9 February 2024. Centrecare reserves the right to close the position early if needed.

Should you have any queries please contact Human Resources on (08) 9288 22***for a confidential discussion.

Centrecare believes that all children are valuable and worthy of respect. It strongly supports the rights of the child and is committed to ensuring the safety, wellbeing and protection of all children who are in contact with or receive its services.