Team Leader - Customer Service Administrator

Join an organisation that is driven by growth & innovation in the healthcare space. We're changing the way client care is delivered across Australia!

Your tomorrow starts with you today
Are you a passionate, driven and experienced Customer Service Administrator looking for a chance to contribute your skills and expertise to a company that strives to make a positive difference in people’s lives? You may be just the person we need!
Top performing Customer Service agents who don’t have Team Leader experience are encouraged to apply!
At Humanity Health Group we care as much about you, as we do our clients. Each day we help our staff and our clients to live better lives, offering opportunity and inspiration at each turn of the journey.
Who we are

At Humanity Health Group we care as much about you, as we do our clients. Each day we help our staff and our clients to live better lives, offering opportunity and inspiration at each turn of the journey.
We’re in the business of helping people get to where they want to be throughout their life. That goes for our clients and our people.
For our employees, we provide an industry-leading ‘Humanity Life Policy’ that encourages you to cultivate your version of a balanced life and meaningful career across our global brand family.
About the role
As a Customer Service AdministratorTeam Leader, you will manage our team who are our clients first point of contact and responsible for:

• Exceptional Customer Service delivery over the phone and via email to all customers including but not limited to Participants, Nominees, Support Coordinators, Local Area Coordinators.
• Take initial details relating to enquiries and/or referrals and take the customer through our referrals process.
• Generating quotes and following up on quote approvals.
• Communicating with support coordinators regarding matters of their referrals.
• Confidence in triaging complaints and escalating where necessary.

To be successful:

• You will be able to manage local staff rostering and timesheet approval
• You may have a medical administrative background e.g. GP’s, dental, podiatry etc.
• Assist the Care Squared clinicians with urgent and ad hoc tasks, delegating when appropriate.
• Case Manager maintenance, including completing service file updates and ensuring data integrity.
• Support management of Participant Support Advisor performance to KPIs including completion of performance reviews.
• You will have the ability to maintain excellent internal and external relationships.
• You will have a high attention to detail and have exceptional verbal and written communication skills.
• Identifying coaching opportunities and coordinating with Quality Manager to ensure new and existing Participant Support Advisors are fluent in the processes and procedures to meet the key. accountabilities of the Participant Support Advisor role and function as a member of the Care Squad.

What we offer

It’s our people-centric health, wellbeing and development initiatives that separate us from the rest. We’ll empower you to step up: step sideways: flourish always in your pursuit of a long and meaningful career.
In this role you’ll receive...

• Unrivalled professional support, training and mentorship
• Monthly professional development days, opportunities to represent HHG at events and group programs as well as leadership programs
• Continuous career growth working across 12 brands providing you with experience across multiple health related industries
• Support from an innovative organization that feeds new ideas and recognizes high performance
• A great atmosphere where you’re supported to work autonomously and be creative
• Friday social gatherings & regular team outings
• We also have an office Therapy Dog in training who visits most days

Keen to join us?

If this sounds like you, we’d love to hear from you. Please email your CV to recruitment@humanitygroup.com.au or Apply Now.
Due to high the high volume of applications please note that only shortlisted candidates will be contacted.
Humanity Health Group fosters a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.