Address Team Leader Customer Service and Bookings - Djerring Flemington Hub
Reference number: 10238
Closing date: 11:00pm, Sunday 31 March 2024
Permanent full-time position
Salary commencing at $94,996 per annum (pro rata) plus 11% superannuation, commensurate with skills and experience
Monthly RDO available
The Opportunity
As an integral part of the Djerring Flemington Hub (The Hub), this position will see you providing leadership and guidance to the team relating to Customer Service and administration. Ensuring smooth daily operations, you will have a focus on customer experience to support The Hub in achieving its vision of being a new heart for the Flemington Community.
Responsibilities
Leading and supporting The Hub’s operations team to deliver excellent Customer Service.
Designing, developing and implementing systems and workflows to ensure operational outputs deliver quality services to the community.
Playing a lead role in championing teamwork, constructive culture and open communication.
Overseeing the administration of facility hire processes.
Overseeing the front of house, reception and daily operation of The Hub.
Responding to escalations regarding Customer Service and booking of events.
Skills & Experience
Relevant tertiary qualifications with some relevant experience, or substantial demonstrated experience in venue management within a community, cultural facility, or similar.
Excellent skills in Customer Service and venue-related administration and procedures.
Ability to engage and work effectively with diverse communities, particularly people from public housing, refugee or recent migrant background and CALD communities.
Strong leadership skills in supervising, developing and motivating a team.
Ability to build a positive team culture that encourages respect, trust, cooperation and innovation.
Next Steps
Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.
For further information, please view the Position Description or contact Mahongo Fumbelo (Senior Coordinator Community Development) on 0460 291 ***.
In line with the directions issued by Victoria’s Chief Health Officer, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.
