Team Leader – Lorne Visitor Information Centre

Permanent Full time - Sunday - Thursday 

(Part time, 32 hours per week considered by negotiation)

$80,925.14 pa/pro rata (plus 11% super and annual pay increases)

There are not many places in Australia quite like the Surf Coast, where you can surf at world class locations like Bells Beach, drive along a scenic coast on the Great Ocean Road, or explore the many waterfalls set in tranquil rainforests. This is one of the most visited regions in Australia, and not just because of our coast; it’s also thanks to our vibrant hinterland towns, the variety of world-class events, colourful community markets, a range of family activities, and more.

Surf Coast Shire Council delivers services from Lorne to Winchelsea to Torquay and all the communities and townships in between, helping to keep this community a destination to live, work and play.

The Lorne VIC Team Leader role is to lead the visitor experience through showcasing the best tourism products within in our region. 

We are seeking an enthusiastic and compassionate Team Leader dedicated to making a positive impact on visitors to our thriving region.

To be successful in this role you will have: 

• A broad knowledge of local tourism products and activities
• Ability to supervise a team including volunteers
• Well-developed organisational skills
• Strong written and verbal communication skills
• Ability to lead and contribute to the delivery of projects
• Ability to work with key internal and external stakeholders
• An understanding of the wider tourism industry, including eco tourism.

Key Selection Criteria
Mandatory Qualifications and Experience

• Minimum of 3 years’ experience in the tourism industry for VICs.
• Experience managing annual operational budgets.
• Satisfactory completion of a TAFE accredited/industry based training course or sufficient knowledge and skills gained through on-the-job experience commensurate with the requirements of the position.
• Be able to recommend solutions using knowledge, experience and creative problem solving skills.
• Demonstrated ability in the use of computer packages including Microsoft Office and database programs.
• Ability to provide supervision of other staff and volunteers and provide on-the-job training.
• Well-developed written skills are necessary in assisting with procedural formulation and producing activity reports.
• Highly developed verbal skills and an outgoing personality are required to effectively promote tourism activity to the general public.
• A current Working With Children Check.  
• You have the permanent right to live and work in Australia
• Police Check results that are suitable for this position (will be arranged by Surf Coast Shire Council). A complete international criminal history check is required if the person has worked or lived overseas for any period of time OR a complete national criminal history check is required if the person has only ever worked in Australia.

Desirable Qualifications and Experience

• Experience in Local Government.
• Experience in tourism or marketing.

Council embraces diversity and social inclusion and encourages applications from skilled people from all walks of life.

We recognise that our employees play a vital role in creating an innovative, safe, respectful and supportive workplace, living our values and delivering exceptional services to our thriving community. Our Council is committed to providing a workplace culture of equity, inclusion and diversity that eliminates all forms of discrimination, harassment and bullying.

There are numerous social activities throughout the year available as well as the benefits of:

• Flexible working arrangements including working from home and flexi time options, RDOs
• Employee Assistance Program and award-winning staff wellbeing program
• Career development and learning opportunities, we help our people grow
• Purchase of additional annual leave
• Free onsite parking
• Leave loading.

More information on the role accountabilities, and the key selection criteria can be found in the Position Description which is available on our website. 

If you believe you have the knowledge, skills and experience to fulfil this role and would like further information, please contact Sarah Korakis, Coordinator Tourism and Events on 5261 0600.

Applications are to be in Word or PDF format and should include a:

• cover letter
• statement addressing the selection criteria 
• copy of your resume. 

Please note that only applications with a statement addressing the selection criteria will be considered for this position.

To apply online please visit https://www.surfcoast.vic.gov.au/About-us/Working-with-us/Employment   

Select the "Apply Now" button and we'll be in touch with you shortly regarding your application.

Surf Coast Shire Council is an equal opportunity and child safe employer.