Team Leader

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Your Role

We are currently seeking an experienced Team Leader to join our Accident & Health team. This role will be based in our Brisbane CBD with a hybrid approach working in the office and WFH. This position will sit within our Corporate Services Network (CSN) team.

Working with the leadership and management team, this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives and Championing Customer Service Excellence. This role has a significant focus on leadership, customer service, data integrity and continuous improvement.

As a Team Leader with exposure to General Insurance who is looking to solidify their career within our Global Brand, your responsibilities include but are not limited to:

• Manage the day to day operations of the Accident & Health Claims team
• Lead and motivate the wider Accident & Health Claims team
• Set priorities and plan workload of the team
• Review staff performance and provide training and coaching where required  
• Build and develop strong working relationships with our Clients
• Preparing management reports
• Manage daily workflow in order to maintain client service standards – Internal and External
• Provide escalation point to team following complaints and/or technical queries
• Attendance at stakeholder meetings/conferences/phone calls when required

About you, what is GB looking for?

• Minimum five (5) years Insurance Claims Experience
• Demonstrated experience of leading and managing a claims team
• Health/applied/Medical Science, Business/Commerce or Legal Degree would be desirable
• Ability to build and develop relationships  
• Insurance policy interpretation skills
• Strong level of leadership skills
• Excellent customer service skills
• Experience handling accident & health claims
• Proven experience in relationship building
• High level of interpersonal and communications skills
• Strong business acumen
• Strong knowledge of the financial drivers for the company
• Proven experience in achieving business targets
• Negotiation skills
• Coaching and mentoring skills
• Previous experience in managing remote teams would be an advantage

A brief overview on GB

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance!

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

• Flexible work arrangements – including WFH
• Paid Parental Leave
• Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Exciting career – as our Company grows, so do the opportunities for our people
• Opportunities for ongoing education and career development
• Service recognition awards
• Employee assistance program for yourself and immediate family members

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job!

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Agency applicants will not be considered for this role.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.