Team Leader Recoveries

The Role:

Within this role, you will lead the dedicated and task focused recoveries specialists to ensure the best client and company outcome is achieved whilst delivering consistently high levels of service to each and every stakeholder. To achieve this, it is critical to maintain a service and cost focused outcome that can deliver in the areas of Timeliness, Quality & Cost  
 

Your primary responsibilities will be:

• Delivering superior financial, service and effectiveness outcomes in line with key performance indicators and overall department and company objectives
• Coach, train and mentor direct reports using technical expertise to pursue saving opportunities 
• Conduct regular, ad hoc and monthly performance reviews with direct reports to ensure alignment with goals and overall objectives are being met
• Develop and implement processes to ensure maximum saving potential is recognised within the team, using technical knowledge and file management skills to create fair and prompt outcomes for all parties
• Provide technical recovery claims advice and assistance to all team members
• Review and sign off on complex claim decisions and recovery write off outside of teams authority limits
• Participate and support peer leadership group in decision making and resource allocation across the claims department
• Review and report on department results and trends to outline the ongoing performance of the Recoveries portfolio 
• Review, research and make recommendations regarding additional tools and resources required to improve effectiveness and performance of the team 

Knowledge and Experience:

• Strong recoveries or claims management experience
• A proactive and energetic approach to help drive the business forward
• Demonstrated ability to develop, coach and train staff
• Have the desire to expand your knowledge and skills across different facets of motor insurance
• Proven ability to provide data analysis with strong written verbal communication skills
• The ability to maintain strong relationships with internal & external stakeholders
• Excellent customer service skills
• Solid understanding of liability and relevant insurance laws
• Demonstrated financial and KPI performance
• Strong negation and conflict resolution 
• Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment 

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Our perks

• Location – This role is based at our North Lakes office - a convenient location close to local retail, restaurants, and other amenities.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

We are accepting referrals for this position, if you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.