Address
Form of workAbout the role
DXC Claims Management is excited to commence operations in NSW partnering with icare to improve recovery and return to work outcomes for injured workers in New South Wales.
With over 20 years of experience in workers compensation claims management, a unique opportunity exists to join a new DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.
The Claims Team Leader will manage a team of claims management and support personnel to achieve processing, quality, return to work and customer service objectives. The Claims Team Leader will be a member of the DXC People Management team and contribute to the development and implementation of organisational strategies, policies, and practices.
Key Responsibilities:
- Manage people leaders and their direct reports (including, but not limited to, case managers, injury management specialists, technical specialists, and administrators)
- Monitor team performance against key performance indicators and develop performance improvement strategies as required
- Help manage the relationship between the DXC claims team and icare stakeholders
- Advocate customer-focused solutions to business problems
- Develop strategies designed to optimise existing claims processes and outcomes
- Provide expert stakeholder management and subject matter expertise to the business
- Conduct research, modelling, forecasting, measuring and reporting to support business decisions required for proposed solutions
To be successful in this role you will have:
- Demonstrated leadership and people management experience (ideally within the NSW worker's compensation claims space).
- Strong communication skills both written and verbal
- High-level attention to detail, organisation, and planning
- Ability to grow and foster strong relationships.
- Problem-solving and decision making
- Resilience and perseverance
- Negotiation and influencing
- Strategic thinking and approach
Flexible working arrangements
Our virtual first approach means we offer a high degree of work flexibility. Our teams are spread across multiple geographies delivering a broad range of services. We tailor working arrangements which work for our people. These include working from home, working within metropolitan or regional offices, and working on customer sites.
Employee benefits
DXC offers competitive remuneration, benefits, training, and career opportunities which reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
Some of these benefits include:
- Extensive resources to support your onboarding and continued development including DXC University
- DXC recognition, our global virtual platform which fosters a culture of appreciation and celebration with real-time reward and recognition
- More time to do the things you love with flexible leave options, including purchased leave
- Time to give to the community with charitable and emergency services volunteer days
- An Employee Assistance Program to support you and your family
- Novated leasing, discounted health insurance, paid parental leave and many other discounts.
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action through our social impact practice.
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
