Address
Form of work At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.
So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.
Team Manager – Return to Work Specialists
What if you were empowered to make a positive impact?
The primary purpose of this role is to provide structured team leadership to support business objectives, ensuring service levels, customer expectations and regulatory obligations are met for the related business area/s.
The Team Manager oversees the delivery of Allianz Return to Work Specialist Program as delivered through and a group of Return to Work Specialists. The role has approximately 10 direct reports.
You'll be responsible for:
Achieve individual KPI’s and targets as established within individual business unit and monitor team performance through system reporting tools.
Collaborate with team to develop strategies to achieve appropriate outcomes as required within the business ensuring adherence to relevant legislative requirements.
Ensure customer expectations and business objectives are met by maximising team performance through effective management, and continuous improvement of business process.
Ensure regulatory timeframes and requirements are met by maintaining up-to-date awareness of changes that may impact AAL and ensuring compliant process application and workflow.
Develop customer relationships by seeking to understand customer requirements, anticipating and recommending solutions and ensuring team cohesion, providing a positive customer experience.
Manage internal relationships, modelling team collaboration in resolving issues within and across teams, providing direction and support when escalated for optimal resolution and results.
Maximise the performance of staff through, comprehensive target setting, provide regular performance feedback, promote a high-performance culture and implement appropriate reward and recognition.
Identify and implement training needs to build team performance in the achievement of targets relating to quality and compliance measures, documenting, and communicating quality/other reviews and records.
Important to your success:
Experience within Workers Compensation environment.
Strategically led mindset with the initiative to drive high performing outcomes.
Demonstrated ability of mentoring/coaching and people management skills.
Excellent time management and organisational skills.
Familiarity with MS Office products and ACCtion.
What's on offer?
Work within a specialist area of the Personal Injury team where you will have stability and autonomy.
Learning is not left to chance – you’ll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training.
What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you’re able to take care of your personal life.
About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".
Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.
We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.
Let’s care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers
#LI-AllianzAU
Job Level:
Management
Location:
Melbourne, VIC, AU, 3000
Available until:
21/11/2022
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Australia
Employing Entity:
ALLIANZ AUSTRALIA SERVICES PTY LTD
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
18453
