Technical Analyst

Employment Type PermanentClosing Date 25 Apr 2024 11:59pmThe opportunityWho We AreHi! We are Telstra Purple. We deliver digital transformation for Australian and global businesses in an exceptional way. We are passionate about innovation and giving purpose to technology. So, you can be a part of the wider Telstra network, have a flourishing career and work with a team powered by human connection that prioritises wellbeing and choice.Focus of the Role
We are on the hunt for a dynamic Technical Analyst who thrive in the adrenaline-fueled environment. If you have a passion for diving deep into complex challenges and emerging victorious, then this opportunity is tailor-made for you.What We OfferFlex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.Purchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)What You’ll DoTelstra Enterprise - Telstra Purple Group oversees Telstra's 'Telstra Purple' brand. We bring purpose and people to our bespoke technology solutions.Hi, we're Epicon 👋 a growing IT Services and Consulting company, powered by Telstra Purple.We’re a ServiceNow Elite Partner, delivering specialised integration technology that can connect all IT management systems – both cloud and on-premises, creating a single unified environment.We’re more than just tech and innovation. We’re a collection of passionate people who give purpose to technology. This is the most important aspect of our business. We recognise that life experiences are varied and complex. We benefit from each person's unique gifts, and push for diversity and inclusivity in all we do. Our people make us a stronger and more purposeful business, where we come to celebrate our shared love of technology.Our teams have always worked a hybrid model of at home and at client sites and we have a strong digital cloud-based work regime that means we are totally productive in both working environments.We are on the hunt for a dynamic Technical Analyst who thrive in the adrenaline-fueled environment of a fast-paced operations centre! If you have a passion for diving deep into complex challenges and emerging victorious, then this opportunity is tailor-made for you.About YouPrepare to be impressed by the exhilarating responsibilities that await you:

• Demonstrated experience ensuring business needs and requirements are met, taking a constructive approach to identify and analyse any process gaps. Improve our efficiency and effectively leverage transparent and holistic thinking.
• Demonstrate your exceptional ability in root cause analysis and troubleshooting, supporting various Windows, Linux, and SQL Server operating system platforms.
• Brace yourself for the thrill of harnessing your training expertise to lead the creation of supporting documentation, training materials, and reference guides.
• Get ready to showcase your exceptional written and verbal communication skills in a dynamic customer-centric setting. You'll collaborate with internal and external teams, attend customer meetings, and handle escalations and emergency events. Hang on tight for an action-packed experience!
• Buckle up for an adventure as you carefully navigate the Agile and ITIL principles. Utilise your skills in process analysis to develop and enhance procedures that guarantee the best results when providing services.

Required Certification and Experience:

• ITIL V3 or V4 foundation or a proven comprehension of the principles and practices in ITIL and their application in a day-to-day IT environment.
• Splunk Power User
• Linux OS scripting and general knowledge
• Technical root cause analysis experiences within incident and problem management.
• Operation Centre support and relevant fast-paced environments
• Continuous improvement in business and system processes and accompanying documentation and/or training artefacts.

Desired experience and/or exposure in the following:

• State/Federal government operating model.
• Alation, Erwin and PowerBi
• SQL Server database administration
• Prince2/Agile methodologies
• ITOM/ITSM/ServiceNow

Candidates must be Australian Citizens and have current NV1clearance minimum to be considered. This role will require you to hold and maintain an Australian Government NV1 security clearance.If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you!This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers.Why Telstra PurpleAt the heart of our business are our people - a uniquely talented 2,000+ community of business minded and tech experts bringing purpose to technology to make a difference.