Technical Business Analyst

About us

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Purpose of the Role

This role sits within our Sales and Service Continuous Improvement Team’s and the purpose is to:

• Ensure delivery of initiatives with project & change management expertise
• Support Digital Integration and User Experience for our customers

and Process Analysis expertise

• Enable every member of the S&S team to understand the skills and processes required to implement change successfully in the Business
• Deliver excellence in day to day operational support
  

Reporting to a Delivery Manager, the Business Analyst will ensure the successful design and development of solutions for Sales and Service. This will include analysis activities for new business processes, new products and operational process improvements. The Business Analyst will need to define and document business requirements, model business processes, define & document IT functional specifications and coordinate user acceptance testing.

Accountabilities

• Investigating and measuring process-improvement opportunities and working with the business to recommend and implement solutions.
• Gathering system and process requirements and designing innovative solutions to business problems, which may involve workshops, interviewing users and stakeholders.  You will also translate business requirements into functional and technical requirements and specifications.
• Actively developing and managing artefacts, including detailed requirements, user stories and acceptance criteria.
• Working closely with the development and testing teams, you will ensure the delivery of a quality outcome through the effective management of scope, issues, change requests and testing.
• Taking accountability for assigned deliverables and ensuring effective and transparent communication, building confidence and credibility with stakeholders.
  Ensure changes are effectively supported once implemented.

Knowledge and Experience: 

• Tertiary qualifications in a related discipline
• Proven experience as a Business Analyst either working in a Technical, Webchat or Systems analysis
• Strong business process modelling, As-Is/To-Be process mapping and data models;
• Knowledge of API and ability to have constructive conversations with developers
• Excellent interpersonal and relationship management skills, with the proven ability to work at all levels of an organisation
• A high level level of attention to detail and accuracy
• The ability to work autonomously while maintaining focus
• Experience in managing and completing user acceptance testing and a passion for the User Experience.
  

Our Perks

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.