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Form of workHanna Instruments, an industry leader in laboratory instrumentation for analytical testing, is looking for a full-time Technical Customer Service (Internal Sales) person to join our team in Keysborough, Melbourne.
- Excellent communication skills, both verbal and written.
- Strong customer focus with a passion for delivering outstanding service.
- Ability to multitask and prioritize in a fast-paced environment.
- Attention to detail and accuracy in data entry and order processing.
- Proficiency in using CRM software and other relevant tools.
- Sales experience or a background in Customer Service is preferred.
- A positive attitude, adaptability, and a willingness to learn and grow within the role.
- Bachelor's degree (Science preferred); or equivalent
Job Responsibilities:
Customer Support: Provide exceptional Customer Service by addressing inquiries, resolving issues, and managing customer accounts through various channels such as phone, email, and live chat.
Order Processing: Process incoming orders accurately and efficiently, ensuring timely delivery and fulfillment while maintaining detailed records of transactions.
Product Knowledge: Develop a deep understanding of the company's products or services to effectively educate customers, recommend solutions, and cross-sell or upsell additional products.
Sales Assistance: Collaborate with the sales team to support their efforts in generating leads, preparing quotes, and following up on sales opportunities.
Problem Resolution: Investigate and resolve customer complaints or escalations promptly, maintaining a positive and professional demeanor throughout the interaction.
Data Management: Maintain and update customer databases with accurate information, including contact details, preferences, and purchase history.
Communication: Communicate product updates, promotions, and company policies clearly and effectively to customers, ensuring a consistent and cohesive message.
Team Collaboration: Work closely with other departments such as logistics, marketing, and finance to streamline processes, improve customer experience, and achieve sales targets.
