AddressDate: 8 Apr 2024
Location: Melbourne, VIC, AU
Company: Tetra Pak
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Job Summary
Are you ready to take on the role of Services Key Account Manager? We're seeking someone who can efficiently lead our team of Services Account/Support Representatives, ensuring profitability, compliance, and top-notch customer service. Your focus will be on enhancing customer satisfaction, loyalty, and retention.
What you will do
- Cultivate strong customer relationships through structured communication methods.
- Facilitate resolution of technical issues by liaising between customers and the issue drivers.
- Identify customer needs, devise solutions, negotiate deals, and close agreements.
- Gain insights into customer requirements through proactive diagnosis.
- Develop and execute service account plans aligned with customer and Key Account team objectives.
- Implement quality plans to meet customer and team targets.
- Drive deployment of service contracts to enhance customer operational efficiency.
- Monitor value delivered, customer satisfaction, and service event performance.
- Manage internal interfaces to ensure efficient service delivery and quality account plans.
- Collaborate within the KAM-team to drive the service business as part of a comprehensive system supplier approach.
We believe you have
.
- Over 5 years of relevant experience in Technical Sales/Technical Service, preferably in aftermarket industrial sectors such as Manufacturing, Heavy Equipment, and Industrial sectors.
- Proven track record in Technical Services/Managing Corporate Key Customers.
- Solid financial and operational acumen to manage service contracts strategically.
- Proactive approach to resolving customer issues through effective communication.
- Strong communication and interpersonal skills.
- Willingness to travel and address customer inquiries or operational issues.
- Experience in FMCG/Packaging sectors preferred.
- Engineering Degree, preferably in electrical or mechanical, or equivalent
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 29 April 2024 - Please Note: Applications will be processed as they are received.
If you have any questions about your application, please contact Rachel Fulton.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
