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Form of work Hunter Region MC, Australia Reference: 6516365 On-site customer support and servicing Do you have a Trade background with an interest or experience in Technical Sales, Account Management or Customer Support? Do you have mining and dragline experience? Must live within an hour of Gunnedah or Tamworth About UsCR powered by Epiroc is a trusted supply partner within the global mining community - delivering highly innovative, productive, and socially responsible products and technology solutions. Our leading products include the design and manufacture of ground engaging tools (G.E.T), cast lip systems, dragline buckets and lock systems, conveyor accessories and plate block and wear materials.With a track record of innovation and customer excellence for over 40 years, CR is currently undertaking strategic and significant growth; employing over 400 people located primarily in offices and plants in Australia, China, and North & South America.Our OpportunityWe are seeking a Technical Field Services Representative to provide exceptional on-site sales, customer service and support to our customers across the New South Wales region (servicing Gunnedah and Tamworth). This is a vital role in managing customer relationships, growing sales volume and becoming a trusted partner embedded within the mining customer base.You will love this opportunity to take ownership of a diverse portfolio of clients as you: Develop relationships with our existing client base and contribute to the overall sales revenue according to budget Accurately pipeline and forecast new prospects, to successfully present both technical/commercial offerings to sites Deliver technical and application support on-site to customers, with regular engagement of bucket shops Collect and analyse competitor information, sharing feedback on product requirements and market intelligence Conduct inventory management and stocktake optimisations. Implement product trials, monitor trials and record data required and customer focused solutions. Be an ethical ambassador for CR and CR products to grow our profile within the marketplace, whilst simultaneously working collaboratively with all facets of CR business to improve client interaction About youTo be successful in this role you will have: A mechanical degree or trade qualification Mine site experience essential Dragline experience preferred by not essential Proven interpersonal skills - positive and energetic approach, problem-solver, customer service excellence and ability to work autonomously. A proactive, innovative style good at building customer relationships on site. Strong technical ability to learn our products and act as a product specialist. Ability to manage a large territory and travel frequently. What we offerCR powered by Epiroc is on a mission to revolutionize mining. We engineer advanced solutions to unlock productivity, enhance safety, and reduce maintenance requirements.At CR powered by Epiroc we value diversity and are looking for people with diverse backgrounds to join our team. We are committed to developing people and fostering an inclusive environment where individuals belong, feel their uniqueness is valued,…
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