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Form of workAt Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity
This position is integral to our Technical Service team, dedicated to delivering exceptional service to customers for the optimal performance of equipment in terms of safety, productivity, and reliability.
As the Lead Technical Service Representative, you will spearhead service provision, oversee customer relationship management, drive operational excellence, and foster continuous improvement within the Technical Service Representative team.
Adaptability in navigating a dynamic environment is essential for success in this role.
Role Located: Rutherford Branch
Remuneration: Base Salary + Super + Vehicle + Phone + Laptop + Bonus + Unlimited training courses
Key responsibilities:
- Lead and oversee the daily operations of the Technical Service Representative team
- Provide technical support to internal and external customers to enhance equipment availability, reliability, and productivity
- Conduct on-site visits to address major technical issues, document observations, and investigate/resolve machine-related concerns
- Ensure thorough event reporting to OEM in accordance with the Global Service Policy & Procedure Manual
- Swiftly resolve technical issues, minimizing customer downtime by supporting Komatsu Service Technicians
- Assist in updating manuals and procedures to align with equipment specifications and modifications
- Deliver on-the-job training for customer maintenance and operating personnel, covering routine maintenance and diagnostic techniques
- Aid customers in parts identification, sourcing, pricing, and ordering, addressing any related issues
- Collaborate in planning and coordinating Komatsu work within the scope of site contracts, including warranty work and major component changes
Komatsu can provide you with:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu
Your Knowledge, Skills and Abilities:
- Possess a high degree of mechanical and electrical aptitude
- Demonstrated experience in diagnosing and troubleshooting complicated hydraulic, mechanical and electrical technical problems on Komatsu mining equipment
- Desirable expertise with P&H 4100XPCAC Electric Face Shovel, Electric Drive Trucks, 1850 Electric Wheel Loader, PC5500 Excavator
- Proven track record of successfully leading and managing a team of skilled technicians
- Valid C Class Driver's Licence
- Familiarity with maintenance targets, including availability, reliability, parts management, and component life cycle management.
- Proficiency in cultivating robust relationships with both internal teams and external customers
- Always have a high standard of Customer service whilst always promoting Komatsu Products and Services
- A commitment to HSE by demonstrating safe behaviour at all times
Are you Komatsu?
We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide.
