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Form of work
SalaryThe Role
We are currently recruiting for a Technical Manager to drive the operational excellence of the Swatch Group Australia (SGA) Customer Service (CS) workshop. This position is responsible for the development and execution of initiatives to ensure consistent, high-quality standards that lead to positive customer experiences. A key responsibility of the role is to lead and motivate all workshop staff to achieve required operational KPI's based on SG policies and procedures. A key element of the role will be to help identify and implement processes to improve productivity, efficiency, service standards, and develop a multi-skilled team to achieve required KPI's within fluctuating workloads. The base salary range for this position is $100,000 - $113,000 excluding super.
