Address
Salary- Onsite Full Time Role
- Ket Client Qantas
- Based in Mascot
- Parking available on site
- Interstate Travel Required
The Technical Operations Delivery Manager (TODM) collaborates closely with the National Account Director, offering guidance and technical solutions to meet Operational Key Performance Indicators (KPIs). In this role, they lead and mentor direct reports, such as Regional Services Managers and Facilities Managers, ensuring operational requirements are met across the site's portfolio.
Primarily focused on Reactive and Preventative Maintenance tasks, the TODM provides technical expertise for operational challenges, compliance obligations, and asset management stipulated in the contract. This encompasses considerations like asset condition, lifecycle, backlog maintenance, and safety commitments across the site's assets.
Working in tandem with the Account Manager, the TODM plays a crucial role in formulating strategies to guarantee the following outcomes:
- Compliance
- Safety standards
- Asset maintenance management framework across the site's portfolio
- Financial accuracy and consistency, with dedicated support to the finance team
- High-level technical support and advice to the account team and client
- Attainment of contractual KPIs
The Technical Operations Delivery Manager (TODM) role requires candidates to possess specific post-secondary qualifications, industry experience, and technical expertise. The essential qualifications and experience include:
Knowledge / Experience:
- Proven ability to work within an integrated services and property model, delivering Property Management, Facilities Management, Project Management, and Financial Management Services.
- Strong business acumen with demonstrated skills in business planning and a high-level understanding of financial management.
- Demonstrated experience in relationship management with external clients and contractors, emphasizing diplomacy and contract management to build key client relationships.
- Understanding of current technical legislation related to Facilities Maintenance Management delivery.
- Substantial experience in a property or corporate real estate environment or at a senior level in a similarly complex industry.
- Hands-on management experience with medium to large contract teams.
- Experience in managing and supervising the delivery of subcontractors.
- Proven capability of working within an environment using Quality Assurance (QA), Occupational Health and Safety (OH&S), and environmental systems.
- Ability to adapt quickly to change and take a flexible and innovative approach to problem-solving and opportunities.
- Proficiency in desktop applications such as Word, Excel, and Outlook.
- Knowledge and experience in the use of Computerized Maintenance Management System (CMMS).
- Formal tertiary qualifications in Property, Commerce, Business, or a similar discipline.
- Training in current Occupational Health & Safety (OH&S), QA, and environmental legislations and systems.
- Completion of an industry-recognized course in Building/Facilities Management or a related discipline (TAFE, Tertiary, or Property Council).
- Qualifications in Facilities Maintenance Management, Project Management, and/or Property Management.
- Extensive technical knowledge of complex Building Services.
At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.
- Professional Development opportunities
- Excellent Company Benefits
- Exceptional Employee Recognition Program
- Career progression opportunities
- Company-provided laptop & phone
- \Training support
- Supportive team environment
- Various employee benefits
- Paid volunteer leave
- Paid parental leave
- BGIS also provides training for site-based tickets/licenses and more
BGIS has over 10,000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate, and technical services. We are focused on delivering innovative service solutions for our clients.
- Our organization manages more than 50,000 facilities, including corporate offices, universities, schools, hospitals, and stadiums, and we are regarded as a world leader in the management of data centers and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education, and Utilities.
- BGIS, we value diversity and are committed to creating an inclusive and safe work environment for all employees, we have a passion for sustainability and drive for innovation.
