Service Delivery Operations Manager

ABOUT YOU

Are you a qualified health professional (e.g Registered Nurse) with management experience looking to further develop your management career with a small to medium size NDIS organisation?

If this sounds like you, then we would love to hear from you.

We are looking for someone to lead our Service Delivery Care Team as we continue to evolve and implement various care practice changes within our service. We’ve been around for 40yrs, but we are always evolving and looking for ways to be better.

We are growing and are now in the process of improving our clinical care practices and are seeking the right person with the clinical experience that we need to transform even further. 

We have already updated many of our processes and procedures and we recently moved our client and case management notes from a paper-based system to an online one. We have been focusing on medication management and have various other projects planned. 

So, if you love change and feel a calling to add your clinical expertise to our vision, then come and join us as a member of our senior leadership team.

This role is initially for 12 months and may potentially extend to a permanent ongoing role. 

Position Overview

We are seeking a dynamic, experienced, and qualified individual for the role of Service Delivery Operations Manager. This key leadership position is responsible for driving the evolution of our Service Delivery Care team, implementing care practice changes, and contributing to the growth and improvement of our clinical care practices. The successful candidate will lead a team 3 direct reports overseeing four (4) Supported Independent Living houses, Social and Community clients, and approximately 40 direct care staff.

Key Responsibilities

• Lead, manage and coordinate operations for our numerous home and living services including SIL (supported independent living), ILO (independent living options) and Social and Community clients.
• Implement best practice clinical care for all our NDIS programs to ensure client NDIS Goals are achieved. 
• Ensure operational People & Culture performance processes are implemented to build a high-performance team towards our strategic goal of becoming an Employer of Choice. 
• Assist in strategic growth plans through business development, networking, attending industry events and ensuring that enquiries for services are nurtured to closure to remain financially viable.
• Ensure Service Delivery is compliant with all relevant legislations and NDIS Standards. 
• Provide leadership and supervision to three (3) direct reports and approximately 40 direct care staff.
• Collaborate with the Senior Leadership Team and report directly to the CEO.
• Be On-Call on a rotational basis shared by the Administration Team.

Qualifications & Experience

• Tertiary qualification in Nursing, or Business or Allied Health or similar.
• Demonstrated experience in managing service deliver care operations in community and human services sector (e.g. disability, health).
• Leadership experience in a NDIS environment.
• Understanding of NDIS plans, budget management, and workforce management across multiple locations.
• Excellent data analysis, written and verbal communication skills, including the ability to communicate effectively with clients, staff, suppliers, and stakeholders.
• Strong organisational and administrative skills, including financial and technical knowledge.
• Ability to delegate, provide support and supervision, and work collaboratively in a team.

The Offer

This is a permanent 12-month contract with the potential for full-time employment thereafter. An attractive salary package consisting of base salary, superannuation, salary packaging benefits (salary sacrifice, novated lease opportunities and meal/ entertainment benefit) and flexible working conditions.

We offer a rewarding working environment with great learning and career development opportunities to support our people to grow and reach their potential.

Who is Finding Yellow?
Finding Yellow is a not-for-profit organisation with over 40 years of experience delivering essential support services to the community in the local government area of Cessnock. Originally known as Cessnock Hostel, we have evolved over the years, modernized our practices, and remained committed to our core values, placing people at the heart of everything we do. As a registered NDIS provider, we specialize in supporting individuals to live meaningful lives and realize their full potential through services such as supported independent living, coordination of support, community support, social activities, and supported getaways.

Application Process

To be considered for this role, please submit a cover letter addressing the selection criteria, along with a concise resume. Clearly outline what you seek in a permanent role. We reserve the right to close the advertisement at any time as we will be shortlisting applicants as received. Include a minimum of two work-related referees with names, positions, organizations, and contact numbers of direct supervisors or managers from the last 2-5 years.

Expectations:

• Complete employment screening checks, including Qualification, National Police Check, and WWCC.
• Support NDIS Quality & Safeguards Commission’s requirements.
• Comply with relevant COVID-19 related government requirements and recommendations during the interview process.

Join #teamyellow and contribute to our mission of promoting capacity building, self-determination, social inclusion, and positive outcomes for our clients. Help them thrive and experience the difference at Finding Yellow.

ENQUIRIES

Interested and have a few questions before you apply - then call for a discreet and confidential discussion with our Chief Executive Officer – Sam Sooialo on mobile: 0401 962 *** | email: ***@findingyellow.org.au.