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SalaryMy client is a leading provider within transport and logistics, dedicated to delivering high-quality IT solutions internally to staff and externally to customers. Their culture encompasses innovation, efficiency, and excellent customer service. Due to their success and growth they have a new opportunity for a dynamic and experienced individual to join their team as an IT Operations/Service Delivery Manager.
The role is responsible for overseeing the smooth functioning of IT operations and ensuring the delivery of exceptional services to internal stakeholders and staff. This role requires a blend of technical expertise, business acumen, and strong leadership skills to effectively manage IT infrastructure and outsource partners to drive service excellence.
o Lead the management and optimization of all IT systems, networks, and infrastructure to ensure high availability, reliability, and security.
o Develop and implement IT policies, procedures, and best practices to streamline operations and enhance efficiency.
o Oversee the monitoring, maintenance, and troubleshooting of IT systems to minimize downtime and resolve issues promptly.
o Act as the primary escalation point of contact for internal users and key stakeholders, ensuring their IT service needs are met and exceeded.
o Define and enforce service level agreements (SLAs) to guarantee timely delivery of services and maintain high levels of customer satisfaction.
o Conduct regular service reviews with IT outsource partners and suppliers to assess performance, address concerns, and identify areas for improvement.
o Lead service improvement initiatives to enhance service quality, responsiveness, and overall customer experience.
o Manage a small team of IT professionals, providing guidance, support, and mentorship to foster their professional growth and development.
o Build and maintain strong relationships with key stakeholders, including internal teams, clients, vendors, and partners.
This is a fantastic opportunity to join a global leader, utilising your extensive Service Delivery Management experience. Joining a leading edge technology team, you will have the opportunity to be a key leader within the business.
