AddressTHE COMPANY
This company is widely recognised as a global leader in the smart access control market, an industry that is multi-billion dollar and growing substantially year on year. They have a global presence and have strong market share not only globally but also in the APAC region. Their solutions are seen to be some of the most innovative and of the highest quality in the world and they continue to deliver outstanding research and development to ensure that they not only evolve but lead their field. With a recent transfer they are now looking for a Technical Service Delivery Manager to take ownership of their technical team within the region.
THE ROLE
This role will see you head up a dedicated team of 5 to ensure objectives are met in a niche area of our business that encompasses RFID, Networked, Wireless and Cloud Based Solutions. You will manage the whole function of response and resolution for aspects of technical support as well as ensuring our projects are delivered promptly and within budget constraints. You will also be encouraged to look at the development of the department with identification of new service revenue opportunities and by removing any inefficiencies you discover. You will be given complete freedom to pursue improvements and refinement to our processes as well.
ABOUT YOU
You must be able to show that you have sound knowledge of computing and servers, Cloud Servicing, Networking, Wireless Systems, Data and Cabling, MS SQL Server and other relevant software applications to be considered for this role. Further to this you must have sound team/people leadership skills and a proven track record in technical support management. As you would expect you need to have excellent communication skills and customer service. Lastly you must be able to travel interstate and to NZ as required.
ON OFFER
There is a quality base salary and bonus structure that will not disappoint. In addition there will be superannuation at the required legislated rate. You will receive a quality induction and onboarding and then given the autonomy for you to execute your role whilst receiving the highest level of support both locally and internationally. You will be working for a company that invests a significant amount of time and capital to ensure their solutions remain at the forefront of the industry.
TO APPLY
Send your resume to ****@salexo.com.au or via the Quick Apply Link.
If you would prefer to talk first give me a call on 02 9922 9*** prior to applying.
We are ready to hire now so ensure you are considered by applying today!
