Technical Specialist

Take the next step in your ICT career and join our Digital Infrastructure team to provide high level technical direction, support and advice to maintain defined enterprise service levels in one or more technology domains.
Job details Position status Fixed Term Temporary
Position type Full-time
Occupational group IT & Telecommunications
Classification AO6
Workplace Location Brisbane Inner City
Job ad reference QLD/EHQ/ETSB551667
Closing date 27-Mar-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration until 06/09/2024
Contact person Murray Scown
Contact details 0749207912
Access the
The role:
This is your chance to join eHealth Queensland, one of Queensland's largest Information Management (IM)/ Information and Communication Technology (ICT) functions.
We currently have a temporary full-time opportunity up to 06 September 2024 to provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
Key responsibilities include:

• Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
• Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
• Ensure end to end service delivery for enterprise systems within Queensland Health.

Are you right for this role?
The ideal applicant will be someone who can demonstrate the following:

• Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management.
• Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements.

• o Cisco Wireless troubleshooting and support
• Wireless design and predictive surveys
• Aruba Wireless troubleshooting and support
• Cisco switch configuration, troubleshooting and support
• Cisco ISE, Prime and CMX troubleshooting and support
• ITSM – ITIL
• Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management.
• Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised.
• Proven ability to work in a team environment developing effective working relationships with team members and stakeholders.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a short statement (max. 2 pages) online today.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
Documents
Before applying for this vacancy please ensure you read the documents below.
Application Kit
Role Description
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