Address
Form of work- Initial contract until 30th June 2024
- Start ASAP
- Sunshine Coast based
We are seeking a Technical Support specialist for a contract opportunity in a local government organisation on the Sunshine Coast. The role will provide Technical Support, development, maintenance and management of desktop/mobile phone environment to ensure a secure, stable and efficient desktop computer environment.
This is an initial 4 month contract opportunity working across various locations on the Sunshine Coast.
Key responsibilities will include:-
- Identify and resolve operational, hardware, software, printing and connectivity issues on the desktop and mobile phone environment
- Identify and resolve network and telecommunications issues
- Manage the installation, replacement or relocation of computers, printers, and peripherals including client and vendor liaison, and the management of staff to assist in large rollouts
- Assist in the development and distribution of software to the desktop using packaging tools
- Develop and maintain specific Standard Operating Environment (SOE) desktop builds for standalone and remote computers
- Develop innovative solutions for new, complex and wide-ranging problems, which affect the SOE desktop environment
- Provide technical advice to relevant staff and third parties
- Develop technical documentation of procedures, work instructions, forms and templates to ensure quality processes
- Present technical overviews to provide skills transfer for personnel
Mandatory Requirements:
- Bachelor degree or other relevant qualification and/or experience in an Information Technology Services environment.
- Current “C” Class Drivers Licence
- Experience with Intune, SCCM (Microsoft Endpoint Configuration Manager), software deployment and application support
- Knowledge of O365 Administration
- Experience in servicing, maintenance and support across technology equipment such as, computer systems, Laptop and Smart phones, smart devices, networks and printers
This is a great opportunity to work on the beautiful Sunshine Coast for one of the leading employers within the region.
Applicants must provide a cover letter aligned to the Key Responsibilities and Mandatory Requirements as outlined above.
