Technical Support Officer

Salary: $77,416 - $90,120 p.a. plus 11% SuperPermanent/Full TimeAccess to Councils Variable Working HoursAbout the roleThis is a permanent, full-time, Monday to Friday 9.00 am to 5.00 pm position working 35 hours per week. This position is located at the Nowra Administration Building.The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. The starting salary is at Step 1 within the grade. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.DutiesReporting directly to the IT Service Delivery Coordinator, the focus of this position is to:Provide IT Support Level 1 and Level 2 to Council staff through face to face, telephone, and remote management.Assist/escalate issues referred to Level 3 Technical Support.Contribute to the configuration, functionality, and improvement of the Support Desk Tools.Administer Council’s corporate computer system to satisfy user requirements.Maintain Active Directory User, Groups, and computer security and ensure file system integrity and security.Install, support, and administer computer hardware, operating systems, networking, and major application packages.Deliver services in compliance with established SLA’s.Skills & ExperienceTo be successful in the position, you will be/ possess:Diploma level qualifications in an Information Systems related discipline and/or 3 years minimum relevant industry experienceDemonstrated experience deploying computers, creating packaging, and deploying software, change management, and managing users and equipment in a large and complex networked environment.Current Class C Drivers licenceProof of Australian residency or citizenship, or authority to work in Australia (visa)Please refer to attached job description for further criteria.About Shoalhaven City CouncilShoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.BenefitsWe are committed to creating a positive culture and strong team environment, and offer a range of benefits:Generous Leave EntitlementsLong Service Leave After 5 Years9 Day Fortnight for Outdoor StaffFlexitime for Indoor StaffRemote Working ArrangementsFitness PassportNovated Lease ArrangementsDiscounted Private Health InsuranceTraining and Development ProgramsHow to ApplyYou will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.For more information on the application process, please visit how to apply on Councils website.At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.Please list the relevant qualifications and experience you hold.Briefly describe the relevant technology and software you have experience usingHow do you effectively manage your time and ensure deadlines are met?Contact: Mitchell Scott – IT Service Delivery Coordinator – 02 4429 3288Applications Close: Tuesday, 13 February 2024 (at Midnight)Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds.When your application has been submitted completely, you will receive a confirmation email.