Technical Support Officer, Learning Platform

Technical Support Officer, Learning Platform

• Exceptional, rewarding career opportunity with leading Australian education provider

• Permanent full-time position with Flexible Work Opportunities

• Excellent Adelaide CBD location

Job Summary

Are you passionate about learning and teaching? Come and shape the future of online education at AIB with our exceptional Educational Design and OL team.

ABOUT AIB

Australian Institute of Business (AIB) delivers life-changing experiences by making higher education affordable and achievable for more people, by removing traditional barriers to entry and providing flexible online learning that is innovative and relevant to today’s business world. With a global network of more than 16,000 students and alumni in over 95 countries, we are Australia’s largest MBA provider and a leader in online education.

Academic and operational excellence are at the heart of what we do. Combining a smart, digitally focussed mentality with an unrelenting dedication to student outcomes we are redefining post graduate education.

ABOUT THE ROLE

Working with the Online Learning team who designs, builds, uploads and maintains learning materials and other resources that are delivered through our Student Learning portal, the Technical Support Officer, Learning Platform is responsible for supporting the Learning Management System and associated technologies. The position is tailor-made for an inquisitive and detail-oriented problem solver who can provide high levels of service and support to AIB stakeholders within the context of wholly online educational programs.

The primary responsibilities of the role are:

• Ongoing support and ongoing maintenance of critical learning management systems.

• Assist and provide Service Desk and 1st level support for the Learning Platform and associated environments.

• Perform Quality Assurance checks on courses.

• Capture stakeholder requirements for new technologies, investigate and report on how well those technologies meet requirements and are fit for purpose.

• Develop and implement test plans: identify, design and develop associated test cases.

• Support the Educational Technologist in staying abreast of new educational technologies for potential future implementation.

ABOUT YOU

You will be a highly motivated professional with capability to work under pressure, have excellent customer service skills with an outstanding customer service ethic. You will have proven abilities as a trouble-shooter with strong attention-to-detail and highly developed problem-solving skills, along with the ability to document and communicate technical issues in a clear and effective manner.

Ideally you will have experience with Learning Management Systems used in online educational programs e.g. Moodle. Experience in Technical Support and problem-solving for end users, websites and web technologies and all aspects of QA and testing including developing test plans. HTML, H5P and CSS development knowledge is a must and an understanding of educational development tools and processes is desirable.

TO APPLY

If this job sounds like the perfect opportunity for you, please click ‘apply’ and submit your resume and brief covering letter addressing your suitability for the role.

For more information, or if you have any questions, please contact Lisa Johnston – Recruitment Coordinator by email at *******@aib.edu.au

Applications close: 20 February 2024